Terms and Conditions for Companies

Terms and Conditions of partnership cooperation as part of the TrustMate.io Internet Service ("Terms and Conditions")

The Terms and Conditions have been conducted with regards to the law binding within the territory of The Republic of Poland, and the subject matter of their regulation are the functioning rules as well as the terms of use of the internet service TrustMate.io available at the URL address https://trustmate.io/ (further as "Internet Service"), which allows gathering reviews about the Internet Service Partners and building their credible image. The provisions of the Terms and Conditions, together with its appendices and rules of law in force in the territory of the Republic of Poland, define the rights and obligations of Internet Service Partners using the Internet Service.

§ 1 General provisions

  1. The following Terms and Conditions apply to services provided by the Krajowy Rejestr Opinii S.A.in the field of providing Internet Service Partners with tools for building an Internet Service Partner's business card on the TrustMate.io Internet Service and gathering reviews about the Internet Service Partner and - depending on the Service Package chosen by the Internet Service Partner - providing the Internet Service Partner with marketing, sales and service support by the Krajowy Rejestr Opinii S.A.
  2. Entrepreneur's conclusion of the contract with Krajowy Rejestr Opinii S.A. is tantamount to the unconditional acceptance of these Terms and Conditions.
  3. Each Entrepreneur is obliged to read the content and comply with the provisions of these Terms and Conditions from the moment of taking any actions aimed at using the services provided by the Krajowy Rejestr Opinii S.A. via the Internet Service.

§ 2 Definitions used in these Terms and Conditions

  1. Krajowy Rejestr Opinii or the Service ProviderKrajowy Rejestr Opinii S.A. based in Wroclaw, Poland, postal code 50-062, Bartoszowicka 3 Street, KRS 0000737597, NIP: 8971854393, share capital: 700,000 PLN paid in full, providing the services accordingly to the Terms and Conditions.
  2. Internet Service Partner or Service Recipient - an entrepreneur using the services of the Service Provider who is a party to the contract for the provision of services referred to in these Terms and Conditions, being a natural person, a legal person or an organizational unit without legal personality, who undertakes to comply with these Terms and Conditions.
  3. Services – Services provided by the Service Provider in favor of the Internet Service Partner within the confines of the Internet Service.
  4. Contract – Contract for the provision of Services on the Internet Service concluded for a definite or indefinite period between the Service Recipient and the Service Provider pursuant to the procedure specified in these Terms and Conditions, the subject of which is the provision of Services referred to in the Terms and Conditions.
  5. Internet Service – sInternet Service available at the website: https://trustmate.io, through which the Krajowy Rejestr Opinii S.A. limited liability company provides services referred to in these Terms and Conditions;
  6. Account - a set of resources kept for the Service Recipient by the Service Provider, in which the Service Recipient's data and information about his activities on the Internet Service are gathered, available to the Service Recipient through a password. The account enables, among others, using the Dashboard and managing the Business Card.
  7. Dashboard – a module for managing IT tools and Services made available by the Service Provider on the Internet Service, depending on the Service Package chosen by the Service Recipient, with which the Internet Service Partner can manage the available Services, use the tools and order additional services.
  8. Business card – a subpage on the Internet Service, which shows information about the Internet Service Partner and his business activity (information posted by the Internet Service Partner in the Dashboard), reviews about the Internet Service Partner, photos associated with him, statistics of ratings given to the Internet Service Partner; also a subpage on the Internet Service which presents information and reviews about entities added to the Internet Service by the Service Provider or Internet Service Users.
  9. User - a person who uses the Internet Service under the terms and conditions for the use of the Internet Service by the Users, who is not at the same time an Internet Service Partner having an Account on the Internet Service.
  10. Client – a person who has concluded a sales or service contract with an Internet Service Partner who may be invited by the Internet Service Partner to post a verified review on the Internet Service or post a review directly from the Internet Service Partner's subpage on the Internet Service previously confirmed by e-mail message or by logging into his Google or Facebook account.
  11. Content – all statements and materials posted on the Internet Service by Users or Internet Service Partners, in particular: feedback, reviews, comments, ratings, descriptions, texts, information, and photos, as well as logos and trademarks belonging to Internet Service Partners.
  12. Service Package - a defined by functions and quantity range of services provided by the Service Provider for a fee or free of charge, as specified in the Pricing.
  13. Pricing - an appendix to the Terms and Conditions indicating which Services fall within the scope of individual Service Packages, free and paid, and the amount of remuneration due to the Service Provider for their provision.
  14. Terms and Conditions - This document constituting the general conditions of the Contract concluded between the Service Provider and the Internet Service Partner.

§ 3 The subject of a contract

  1. The subject of the contract is the provision of Internet Service functionality by the Service Provider intended for Internet Service Partners in the form of an administrative dashboard that allows, among others, to manage the Internet Service Partner's business card. The scope of services provided to the Internet Service Partner depends on the chosen Service Package - free or paid.
  2. Types of Service Packages and their Pricing are available in the current sales proposal of the Service Provider.

§ 4 Business card

  1. Business card of the entity providing services or concluding sales contracts can be set up on the Internet Service by this Internet Service Partner as well as by the Internet Service Users wishing to post a review about the entity that doesn't yet have the Business Card in the Internet Service.
  2. If an Account is set up on the Internet Service by the Internet Service Partner whose Business Card was previously placed on the Internet Service by the Service Provider or the User posting a review, the Internet Service Partner will take over the management of the existing Business Card and gain access to the data and reviews gathered in it.
  3. If an Account is set up on the Internet Service by the Internet Service Partner, who doesn't yet have a Business Card in the Internet Service, the Internet Service Partner Business Card will be automatically created on the Internet Service.
  4. By providing access to specific data, materials, and descriptions of products or services as part of the Business Card, the Internet Service Partner declares that he has the appropriate rights, in particular, due to proprietary copyrights he owns or licenses granted to him, enabling him to share works within the Internet Service related to the products or services he offers. Internet Service Partner is solely responsible for damage and violations resulting from the fact of providing false data or the lack of appropriate rights to the Content posted by him as part of the Business Card.

§ 5 Registration of the Internet Service Partner on the Internet Service and conclusion of the Contract

  1. The Internet Service Partner may use Internet Service functionality after the Internet Service Partner has set up an Account on the Internet Service.
  2. To set up an Account on the Internet Service, it is necessary to complete the registration form by entering basic registration data related to the business activity of the Internet Service Partner, including: name, legal form, address (street, number, postcode, city), as well as the name, surname, and email address of the person creating an Account on behalf of and for the Internet Service Partner. The address of the business activity should be the same as an entry in the relevant register related to the business activity.
  3. The registration form is available respectively:
    1. on the website of the Internet Service after selecting the active field marked with a phrase indicating the addition of a company - for the Internet Service Partner whose Business Card is not yet included on the Internet Service
    2. on the subpage of the Internet Service with the Internet Service Partner's Business Card after selecting the active field marked with a phrase indicating the takeover of administration of the Company Business Card - for the Internet Service Partner whose Business Card was previously set up on the Internet Service by the User or the Service Provider.
  4. When registering an Account on the Internet Service, the Internet Service Partner chooses the Account access password, which he is obliged to keep secret. The Internet Service Partner is fully responsible for all factual and legal consequences resulting from obtaining access to and using the Account by persons using the Internet Service Partner's password.
  5. Registration of an Internet Service Partner who is a legal person or an organizational unit without legal personality as well as other Internet Service Partner activities on the Internet Service are only possible by a person duly authorized to act on his behalf, who by registering the Internet Service Partner on the Internet Service certifies that the Internet Service Partner's data provided by him are consistent with the actual state and do not infringe the rights of third parties.
  6. For registration on the Internet Service, the Internet Service Partner must agree to be bound by these Terms and Conditions by checking the active box marked with a phrase indicating the unconditional acceptance of the Terms and Conditions in the registration form available in the process of setting up an Account and accepting any other required consents or statements if such exist.
  7. Upon registration on the Internet Service, a free Service Package is given to the Internet Service Partner. The Internet Service Partner may, at any time, choose the appropriate paid Service Package and pay the due fee in accordance with the current Price List, available on the Internet Service website.
  8. The account will be activated as soon as the Internet Service Partner selects the active field marked with a phrase indicating the unconditional acceptance of the Terms and Conditions.
  9. Placing content on the Internet Service by the Internet Service Partner is possible after prior verification of the Internet Service Partner's identity by the Service Provider's Customer Service Center. Verification is to ensure that only real content on the Internet Service is presented to Users. In the event of justified doubts as to the veracity or completeness of the data provided by the Internet Service Partner, the Service Provider reserves the right to refuse to create an Account and to conclude the Contract until the Internet Service Partner has provided the necessary explanations within the time limit indicated by the Service Provider. If justified doubts regarding the veracity or completeness of the data provided by the Internet Service Partner relate to an already active Account, the Service Provider is entitled to request the Internet Service Partner to provide necessary explanations within the time limit indicated by the Service Provider. Failure to give explanations by the Internet Service Partner or providing unreliable answers entitles the Service Provider to block the Account and terminate the Contract with immediate effect. The Service Provider may request confirmation of the accuracy of data throughout the entire period of operation of the Account.
  10. The contract for the provision of services made available by the Service Provider as part of paid Service Packages is concluded at the time of posting the fee on the Service Provider's account for the Service Package selected by the Internet Service Partner. In this case, the contract is concluded for an indefinite period.

§ 6 Technical requirements and safety of using the Internet Service

  1. In order to properly and fully use the Services provided by the Service Provider via the Internet Service, the Internet Service Partner should have:
    1. a device with access to the Internet, with the installed web browser that supports cookies. Using Internet Service is possible only through a web browser. In order to take advantage of the full functionality of some of the Services available on the Internet Service, it is necessary to enable the use of a secure SSL data transmission protocol, JavaScript, Java, Flash, as well as cookies in a web browser.
    2. an active e-mail account running on any server.
  2. The Service Provider is not obliged to provide the services on the Internet Service if the Internet Service Partner's ICT system doesn't meet the requirements set out in section 6.1. In particular, the Internet Service Partner may not submit or pursue claims in this respect.
  3. For the safety of using the Internet Service, it is recommended that the device used by the Internet Service Partner should have in particular:
    1. antivirus software with the latest version of virus definitions and updates. It's recommended that the antivirus software is continuously updated, as soon as the updates are available to be installed,
    2. an effective firewall,
    3. all available operating system and web browser updates installed that relate to security,
    4. activated function of accepting cookies and JavaScript in a web browser,
    5. software that enables reading files in PDF format.
  4. In addition to threats resulting from infecting an IT system, hacker attacks are also among the possible threats. The Service Provider declares that it uses precautions with a view to preventing or significantly hinder of hacking the Service Partner's IT system and has implemented anti-fraud filters to prevent the posting of Content that is inconsistent with the Terms and Conditions, public decency or fair competition. Despite exercising due diligence in ensuring the security of using the Services provided through the Internet Service, malpractices may occur. In such a case, any incidents indicating a breach of security of the use of services should be reported to the address: bezpieczenstwo@kro.org.pl.
  5. Some areas of the Internet Service may use cookies, i.e. text files saved on the Internet Service Partner's computer, identifying him in a manner necessary to enable the use of some of the Internet Service functionalities. In order for cookies to work is their acceptance by the browser and not removing them from the hard drive. It's possible to configure the web browser in such a way that the option of storing cookies on the computer's hard drive will be completely disabled. The effect of such a change may, however, be the loss of certain functions of the Internet Service. Detailed information in this regard is provided in the„Privacy policy and cookies”document, constituting annex no. 2 to these Terms and Conditions.
  6. The Service Provider stipulates that failure to meet the technical requirements may cause the Business Card to malfunction, for which the Service Provider is not responsible.
  7. The Service Provider shall not be liable for technical problems related to the faulty functioning of electronic equipment owned by the Internet Service Partner and for the lack of parameters enabling the Internet Service Partner to receive data.
  8. The Service Provider is not responsible for the risk associated with the use of electronic services by the Internet Service Partner. In particular, the Service Provider shall not be liable for damage that is not a consequence of his fault or neglect, as well as for such that the sole reason is the action of the Internet Service Partner or third parties for which the Service Provider is not responsible.

§ 7 Internet Service interruptions

  1. The Service Provider makes every effort to ensure that the Internet Service works properly and continuously. The Service Provider reserves, however, that there may be breaks in the functioning of the Internet Service due to breakdowns and technological errors. In each case, the Service Provider tries to limit the negative effects of interruptions in the operation of the Internet Service as much as possible.
  2. Technical failure is a situation in which the vast majority of entities using the Internet Service have lost the ability to use the Internet Service basic functions related to publishing, browsing, and reading Content posted on the Internet Service and creating an Account on the Internet Service.
  3. A technical error is any technical problem related to the functioning of the Internet Service other than that indicated in section 7.2.
  4. To develop the Internet Service and minimize the risk of breakdowns, periodic maintenance breaks are required during which appropriate changes are made to the IT system. The Service Provider's IT department makes sure that maintenance breaks are not burdensome, and for this purpose, they're planned for night hours if possible.
  5. The Service Provider will inform entities using the Internet Service in a way that is available to him about the interruption in the functioning of the Internet Service, in particular by placing an appropriate message on the Internet Service and will immediately take action to restore the functionality of the Internet Service and limit the adverse effects of the interruptions in the operation of the Internet Service.

§ 8 Payments and billing periods

  1. The use of individual Services provided by the Service Provider on the Internet Service is payable, except for the Free package and trial periods.
  2. The scope of Services provided to the Internet Service Partner, including Services provided as part of individual Service Packages and the amount of fees for their provision, are set out in the current Price List, available on the Internet Service website and in the dashboard in the payment tab.
  3. The amount of fees due to the Service Provider depends on the scope of services provided by the Service Provider to the Internet Service Partner, the period of their provision, and the chosen method of payment.
  4. The fees for the services provided, specified in the Price List, are given in net amounts.
  5. The service provider only uses the cashless payment system.
  6. The Internet Service Partner in the Payments tab in the Dashboard has access to information on how to make the payment for the Subscription.
  7. The Internet Service Partner may choose one of three billing periods:
    1. one-month billing period, in which the monthly fees are paid only by using a credit/debit card, entitling the Service Provider to debit the Internet Service Partner's credit/debit card account with the full amount due for a given billing period in advance and each subsequent billing period of the provision of Services by the Service Provider, without having to notify the Internet Service Partner of this fact.
    2. six-month billing period and twelve-month billing period - within which fees are paid in advance for a given billing period by using a credit/debit card, that entitles the Service Provider to charge the credit/debit card account of the Internet Service Partner with the full amount due for a given billing period and each subsequent billing period for the provision of services by the Service Provider, without the need to notify the Internet Service Partner of this fact either by traditional transfer or in the form of electronic payment by a quick transfer using a selected payment intermediary.
  8. By choosing a credit/debit card as a way to pay the Subscription Fee, the Internet Service Partner also agrees to automatically charge the credit card or bank account for all fees due in a given Subscription Period. At the same time, the Internet Service Partner agrees that the Service Provider may use external intermediaries in the payment process, as well as disclose transaction data to them.
  9. If the credit/debit card is chosen as a way to pay the Subscription Fee, the fee for each subsequent Subscription Period will be charged automatically until the Internet Service Partner sends the request of the resignation from cyclical settlements. Such resignation should be sent up to 14 days before the beginning of the new Subscription Period to the e-mail address: support@trustmate.io or by removing the card in the company's account management dashboard in the payment tab.
  10. The Internet Service Partner receives access to the selected Service Package for the first billing period of his choice after paying the required fee in accordance with the current Price List. The payment is made when it is credited to the Service Provider's bank account.
  11. The correct payment of the Subscription Fee will be noted by the Service Provider maximum 3 business days after the transfer is credited to the Operator's bank account.
  12. The day of the month, which will be the day of commencement of the Subscription Period, is determined on the day of crediting the first payment. The Subscription Period ends with a date that corresponds to the first day on which the Subscription Period began, and if there was no such day in the following month - on the last day of a given month.
  13. All settlements between the Service Provider and the Internet Service Partner are made electronically. The Internet Service Partner agrees to issue and forward VAT invoices in electronic form. This consent may be revoked at any time in writing or via e-mail (biznes@trustmate.io). After receiving the payment, the Service Provider issues an invoice in electronic form and sends it in PDF format to the e-mail address provided by the Internet Service Partner during the registration process on the Internet Service.
  14. Any default by the Internet Service Partner in paying the fees in the required time results in the Service Provider ceasing to provide all paid services, blocking the Account's paid services and deactivating all content added by the Internet Service Partner, including comments and mediations, if they were associated with a paid Service Package. In this case, the Service Provider will inform the Entrepreneur via e- mail about the discontinuance of paid services and the scope of services that will be provided as part of the free Service Package. Resumption of the provision of services as a temporary paid Service Package by the Service Provider takes place automatically after the Internet Service Partner pays the due fee using a credit/debit card for the next period or after the expected fee is credited to the Service Provider's bank account in the case of a payment made by traditional transfer or in the form of fast electronic payment using the system of the payment intermediary.
  15. On the terms set out in the Price List, the Service Provider has the right to apply discounts on payments for Services rendered for a given billing period.
  16. The Internet Service Partner may request the Service Provider to change the Subscription Plan. Changing the Subscription Plan is effective from the moment the Internet Service Partner pays the fee for activating the selected Subscription Plan. The price is reduced proportionally by the number of days that have passed since the beginning of the current Subscription Period. The amount of the fee will be presented to the Internet Service Partner in the Dashboard in the payment tab. If the new Subscription Plan is cheaper than the old one, the change may be made from the new Subscription Period.
  17. The Service Provider is entitled to organize promotional campaigns for Internet Service Partners, under which it will free of charge give the Internet Service Partners the option of periodically using additional services not covered by the given Service Package. The Service Provider decides about the conditions and duration of individual promotional campaigns. The Internet Service Partner has no right to submit or assert claims for non-performance or improper performance of free, additional services as part of a given promotional campaign.
  18. Any changes to the price list will be announced on the Internet Service website and will be binding for the Internet Service Partner only from the next Subscription Period. The Internet Service Partner will be able to resign from services if he doesn't accept new fees.
  19. The entity that supports online payments is Blue Media S.A.
  20. In the event of a necessity to issue a refund for a transaction made by the customer with a payment card, the seller will make a refund to the bank account assigned to the Internet Service Partner's payment card.
  21. In the case of card payments, the completion date is counted from the moment the transaction is approved. The date of crediting the payment is the moment of issuing the VAT invoice.
  22. The Service Provider in cooperation with the payment processor provides the following solutions: payment cards (Visa, Visa Electron, Maestro, MasterCard, MasterCard Electronic) and online payments. Krajowy Rejestr Opinii in cooperation with the payment processor provides the following solutions: payment cards (Visa, Visa Electron, Maestro, MasterCard, MasterCard Electronic) and online payments.

§ 9 Rights and duties of the Krajowy Rejestr Opinii

  1. The Service Provider provides Services to the Internet Service Partner in the scope and under the conditions specified in the Contract, with due diligence.
  2. The Service Provider doesn't provide any warranty for the Services specified in these Terms and Conditions.
  3. The Service Provider reserves the right to carry out maintenance work on the ICT system, renovation work, removal of defects, incorrect or outdated information, upgrading, as well as changes to the graphic design of the Internet Service, which may cause difficulties or periodically prevent the Internet Service Partner from using the Services.
  4. The Service Provider reserves the right to suspend the provision of Services, block the Internet Service Partner's Account, without the right to refund the paid fees, and in justified cases to immediately terminate the Contract, in particular, when:
    1. the Internet Service Partner doesn't comply with the Terms and Conditions or when it's impossible to provide Services to the Internet Service Partner through his fault,
    2. a previously confirmed report or notification has been received, which shows that the Internet Service Partner acts to the detriment of the Internet Service Clients or Users,
    3. there's a reasonable suspicion that the activity of the Internet Service Partner is contrary to the provisions of the legislation in force,
    4. the Internet Service Partner infringes the Service Provider's interests and good reputation,
    5. based on technical safety measures, there was a reasonable suspicion that the Internet Service Partner was manipulating statistics and rankings, in particular through unethical and fraudulent manipulation of the image of oneself or other entrepreneurs.
  5. The Service Provider has the right to block or hide content, ratings, statements, graphics, photos, and video recordings whenever they violate the provisions of the Terms and Conditions or are contrary to mandatory legal provisions.
  6. The Service Provider has the right to change the amount of fees, scope, and type of Services provided to Internet Service Partners, including Services provided as part of individual Service Packages.
  7. The Service Provider is entitled to use on the Internet Service any signs identifying the Entrepreneur, in particular companies, logos, and trademarks.
  8. The Service Provider has the right to refer to the results of cooperation with the Internet Service Partner for marketing purposes, in particular by popularizing the Internet Service Partner's logos, companies, and trademarks in realized campaigns.

§ 10 Rights and duties of the Internet Service Partner

  1. The Internet Service Partner is obliged to use the Internet Service in accordance with the provisions of the Contract and the Terms and Conditions, legislation in force, public decency, both in relation to the Service Provider and third parties.
  2. The Internet Service Partner is obliged to provide only real data and to update them within no more than 7 (seven) business days from their change. Providing false data by the Internet Service Partner or not updating it on time is a gross violation of the Terms and Conditions.
  3. The Internet Service Partner is obliged not to take actions aimed at manipulating the reliability of statements and assessments on the Internet Service, in particular by ordering reviews about their own activities or activities of the competitors as well as entering into an agreement with other entities to mutually increase credibility and strengthen the image.
  4. The Internet Service Partner will not input to the Internet Service any data or content that is illegal, untrue, violates public decency or third-party rights, or contains words commonly considered an explicit language or offensive.
  5. The Internet Service Partner is obliged to cooperate with the Service Provider on any complaint or notification reported by Clients or Users regarding the unauthorized activities of the Internet Service Partner within the Internet Service and other violations of the Terms and Conditions.
  6. The Internet Service Partner has the right to refer to the results of cooperation with the Service Provider for marketing purposes, in particular by popularizing his ratings obtained through the Internet Service and the fact of participation in consumer programs.
  7. The Internet Service Partner will not use automatic tools to download content from the Internet Service.
  8. The Internet Service Partner is obliged to agree for end Users to be able to evaluate his activities and to share their ratings on social networks.

§ 11 Responsibility

  1. The job of the Service Provider is solely to provide mechanisms that gather reviews, help build a credible image of the Internet Service Partner on the Internet, gain contact details to new clients, increase sales conversions or provide services, and improve the efficiency of the Internet Service Partner's activities on the Internet.
  2. The Service Provider is not responsible for the actions and omissions of Users and Clients towards the Internet Service Partner, including the content of reviews and statements and the effects of their use. The exclusion of the Service Provider's liability doesn't apply to cases of mandatory statutory liability.
  3. The Service Provider is not responsible for the consequences of disclosing the Account Access Password by the Internet Service Partner to third parties.
  4. The Service Provider makes every effort to maintain the continuity of the Services provided but is not responsible for the unavailability of the Internet Service caused by technical disruptions, development of the Internet Service, force majeure, or the act or nonfeasance of third parties.

§ 12 Privacy protection

  1. The administrator of the personal data of Internet Service Partners using the Internet Service functionalities is the Service Provider operating under the Krajowy Rejestr Opinii S.A. company with its registered office in Wrocław, postcode 50-062, Bartoszowicka 3 street, KRS number 0000737597, TIN number: 8971854393.
  2. The Service Provider gathers and processes personal data provided by the Entrepreneur in accordance with mandatory legal provisions and in accordance with the Privacy Policy and Cookie Policy. ThePrivacy policy and cookiesare attached as Appendix 2 to the Terms and Conditions. The rules for the processing of personal data by the Krajowy Rejestr Opinii and the rights vested in data subjects are in the Privacy policy and cookies tab.

§ 13 Rules for using the Content posted on the Internet Service

  1. All Content, including feedback, reviews, statements and information about the Internet Service Partner may be presented in whole or in part by the Service Provider as part of the Internet Service, including in the Business Card and on the affiliate websites in any way and for any purpose, in accordance with the legislation in force, in particular for promotional and marketing purposes.
  2. The Internet Service Partner is not entitled to verify and approve the manner in which the Service Provider presents Content related to him, as long as it is in accordance with the Terms and Conditions and legislation in force. The Service Provider's right specified in section 13.1. above shall remain in force also after termination of the Contract, subject to section 13.6. below.
  3. In any case, in which the Content posted on the Internet Service by the Internet Service Partner constitute a piece of work within the meaning of the Copyright and Related Rights Act, the Internet Service Partner shall, upon placing it on the Internet Service, grant the Service Provider a free, non-exclusive and unlimited in time and territory license to use this work, with the right to grant a sub-license to the Service Provider's partners in the following fields of use: preserving with any technique, reproduction using analog and digital technique, entering into computer memory, entering into a computer or multimedia network, placing on the market, making it publicly available at the place and time of the Service Provider choice, displaying, broadcasting, reemitting, reproducing, putting answers in databases, using replies to promote the Service Provider and for the presentation on the Internet Service.
  4. In any case, in which the Content posted on the Internet Service by the Internet Service Partner constitute a piece of work within the meaning of the Copyright and Related Rights Act, the Internet Service Partner authorizes the Service Provider to exercise the subject copyright for the piece of work free of charge, i.e., in particular, to modify it, make shortcuts in it, and editorial changes, with the right to continue to grant such permission, without copyright supervision by the Internet Service Partner.
  5. Termination of the Contract resulting in the removal of the Internet Service Partner Account does not affect the validity of the above license, subject to section 13.6.
  6. The Internet Service Partner may at any time request the Service Provider to remove all or some of the Content posted by the Internet Service Partner on the Internet Service. In this case, the appropriate request should be made in writing, by sending a registered letter to the following address: Krajowy Rejestr Opinii S.A., Bartoszowicka 3, 51-641 Wrocław, or by sending an e-mail message to the following e-mail address: support@trustmate.io.

§ 14 Post-purchase Users and Clients survey

  1. Within the functionality of the Internet Service, the Service Provider enables the Partner to send invitations to its Users or Clients via the Internet Service in order for them to post reviews confirmed by the purchase or completion of the service via SMS or Email.
  2. The Internet Service Partner using the Internet Service functionalities mentioned in section 14.1 above declares that he is the administrator of personal data of his Users or Clients and that personal data entered by him into the Internet Service have been gathered and are processed in a congruous with law manner, based on appropriate consents of Users or Clients, or there is another legal basis for processing personal data by the Internet Service Partner.
  3. A condition for the Internet Service Partner to use the rights referred to in section 14.1 above is the conclusion of a separate contract by the Internet Service Partner for entrusting the processing of personal data of its Users or Clients, under which the Service Provider as a processing entity will be entitled to process the personal data of the Users or Clients of the Internet Service Partner in order to examine their satisfaction related to the purchase or service performed.
  4. If the Internet Service Partner's User or Client fails to complete the survey within 60 days from the date of sending the invitation to post a review, the User's or Client's data provided for this purpose will be removed from the Internet Service.

§ 15 Complaints procedure

  1. The Internet Service Partner has the right to lodge a complaint in the event of non- provision or improper provision of Services by the Service Provider within the Internet Service or incorrect calculation of fees for their provision. Complaints may not, in particular, relate to: irregularities in the operation of the invoked web browser, interruptions in access to the Internet, equipment of the Internet Service Partner or internet connections, circumstances for which the Service Provider is not solely responsible, as well as other events related to the acts of entities that the Service Provider is not responsible for.
  2. The Service Provider is the only entity authorized to examine the complaint.
  3. Complaints may be submitted in writing, by sending a registered letter to the following address: Krajowy Rejestr Opinii SA, Bartoszowicka 3, 51-641 Wrocław, or by sending an e-mail message to the following e-mail address: support@trustmate.io, (the subject for this e-mail message should contain the word: "complaint").
  4. The complaint should be drawn up in Polish, contain the subject matter of the complaint, and a concise and understandable justification. Complaints containing vulgar or offensive content will not be examined.
  5. The Service Provider will examine the complaint within 30 days from the date of its receipt or in the event of receiving an incomplete complaint or not containing the necessary information for its examination, will ask the Internet Service Partner for additional information regarding the submitted complaint and will examine the complaint within 30 days of receiving such information. Failure to respond to a complaint within 30 days is considered as its acceptance.
  6. Information on how the complaint will be examined will be forwarded to the Internet Service Partner via e-mail to the e-mail address provided during the registration process.
  7. The Service Provider reserves that examination of a complaint may require technical interference in the Internet Service Partner's Account.
  8. The right to assert claims arising from the Services provided by the Service Provider before a common court of law appertains after exhausting the complaint procedure.

§ 16 Contract termination

  1. The contract concluded for an indefinite period, referred to in section 5.10 of the Terms and Conditions may be terminated by either Party, without giving a reason, with the observance of month-long notice period with the effect at the end of the calendar month. A declaration of termination may be submitted to the other Party in writing or by e-mail.
  2. A contract concluded for a definite or indefinite period may be terminated by the Service Provider with immediate effect without observing the notice period by way of a statement addressed to the Internet Service Partner in writing or via e-mail, indicating the nature of the violation or the type of unfulfilled obligation, in the following cases:
    1. gross violation of the provisions of the Terms and Conditions by the Internet Service Partner
    2. not accepting changes to the Terms and Conditions by the Internet Service Partner
    3. Internet Service Partner engagement in illegal activities or actions aimed at violating the security of data on the Internet Service or making an unauthorized attempt to access the Internet Service.
  3. A contract concluded for a definite or indefinite period may be terminated by the Internet Service Partner with immediate effect without observing the notice period by way of a statement addressed to the Service Provider by sending a registered letter to the following address: Krajowy Rejestr Opinii S.A., Bartoszowicka 3, 51-641 Wrocław, or via e-mail to the following e-mail address: support@trustmate.io, indicating the nature of the violation or the type of unfulfilled obligation, in the following cases:
    1. the services provided by the Service Provider are out of step with the concluded contract
    2. not accepting changes to the Terms and Conditions.
  4. In the event of termination of the Contract, the payments made by the Internet Service Partner are not refundable.
  5. Neither Party is responsible for lost benefits of the other Party related to the fulfillment, expiration, or termination of the contract.
  6. After the termination of the contract, the Service Provider reserves the right to unlimited in time presentation of the Internet Service Partner's data along with Reviews on the Business Card for the period at the Service Provider's discretion.

§ 17 Amendment of Terms and Conditions

  1. The Service Provider has the right to unilaterally amend the provisions of the Terms and Conditions at any time.
  2. The Service Provider will notify the Internet Service Partners of any change in the Terms and Conditions by posting an appropriate announcement on the Internet Service. Amendments to the Terms and Conditions come into effect on the day of placing its consolidated text on the Internet Service unless another date of coming into effect of the new Terms and Conditions has been specified. Each Internet Service Partner is required to read the amended Terms and Conditions. Using the Internet Service after posting the amended Terms and Conditions on the Internet Service is tantamount to acceptance of the new Terms and Conditions by the Internet Service Partner.
  3. If the Internet Service Partner doesn't accept the new or amended Terms and Conditions, he should refrain from logging into the Internet Service and immediately notify the Service Provider of such a decision.
  4. Non-acceptance of the new or amended Terms and Conditions by the Internet Service Partner is tantamount to his resignation from using the Services provided through the Internet Service and constitutes the basis for terminating the contract with immediate effect.

§ 18 Final provisions

  1. These Terms and Conditions are continuously available in the footer on the Internet Service's main page in a way that allows its acquisition, reproduction, and preservation of its content by printing or saving on a durable data medium at any time.
  2. An integral part of the Terms and Conditions are its appendices.
  3. In matters not covered by these Terms and Conditions, the provisions of generally applicable Polish law shall apply.
  4. In matters not covered by these Terms and Conditions, the provisions of generally applicable Polish law shall apply.
  5. If any existing or future provision or part of a provision of the Terms and Conditions is considered void or unenforceable in whole or in part for any reason now or in the future, its invalidity or unenforceability shall not affect the enforceability of the remaining provisions of these Terms and Conditions. These Terms and Conditions will be interpreted in accordance with the law as if an unenforceable provision was never included in it.
  6. In the event of a dispute, the parties will endeavor to settle a dispute out of court. The law applicable to any dispute arising under these Terms and Conditions is the Polish law. If it's not possible to settle the dispute amicably, it'll be submitted for deciding to the competent for the Service Provider's registered office common court of law.

§ 19 Appendices to the Terms and Conditions

  1. Privacy Policy and Cookie Policy.

Last updated: 09.01.2019r.

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Administratorem Twoich danych jest Krajowy Rejestr Opinii S.A. z siedzibą we Wrocławiu (dalej "Administrator"), która udostępnia Ci bezpośrednio usługę świadczoną w ramach tego serwisu (dalej „Usługa”). Dane przetwarzane będą w celu świadczenia na Twoją rzecz Usługi, dopasowania Usługi do Twoich zainteresowań, zapewnienia bezpieczeństwa Usługi, w tym wykrywanie różnego rodzaju botów i nadużyć, jak również w celu wykonywania pomiarów statystycznych i udoskonalania Usługi tak, żeby spełniała Twoje oczekiwania oraz w niektórych sytuacjach w celu marketingu produktów lub usług Administratora. Podstawą prawną przetwarzania danych jest niezbędność do wykonania umowy o świadczenie Usługi na Twoją rzecz (tą umową jest regulamin, który akceptujesz korzystając z Usługi). Odbiorcami Twoich danych, czyli podmiotami, którym będziemy mogli przekazać Twoje dane zgodnie z obowiązującym prawem, będą podmioty przetwarzające dane na nasze zlecenie, np. podwykonawcy naszych usług elektronicznych, podmioty, które wspierają nas w naszych działaniach marketingowych, np. przy tzw. „remarketingu” oraz podmioty uprawnione do uzyskania danych na podstawie obowiązującego prawa – oczywiście wyłącznie w przypadku gdy wystąpią z żądaniem przekazania im danych w oparciu o stosowną podstawę prawną. Masz prawo m.in. do żądania dostępu do danych, sprostowania, usunięcia lub ograniczenia ich przetwarzania, jak również prawo do zgłoszenia sprzeciwu w przewidzianych w prawie sytuacjach. Prawa te oraz sposób ich realizacji opisaliśmy w polityce prywatności.