Privacy Policy

The owner of the TrustMate.io Internet Service located at the URL http://trustmate.io (hereinafter referred to as the "Internet Service") and the TrustMate.io feedback management tool is the Krajowy Rejestr Opinii S.A.. This document, in accordance with the "General Data Protection Regulation" (GDPR) and all applicable laws, describes how your personal data will be used on the http://trustmate.io website for purposes related to informing about our services, displaying the website and its maintenance, improvement, and management to ensure the highest comfort of using our services whenever you interact with us in the digital world.

Here you will find out what tools for marketing purposes, gathering and building website statistics, cookies, plugins, beacons, pixels, tags, scripts, we use on our website and how they work and how you can object to processing your personal data as well as how you can delete the collected data.

Data administrator Krajowy Rejestr Opinii S.A.

On the https://trustmate.io/ website, your information will be processed by the Krajowy Rejestr Opinii S.A. company, which is the administrator of this website.

Contact regarding personal data

The person dedicated to personal data is the Data Protection Officer - this is the person with whom you can contact in all matters related to the processing of your personal data and the exercise of rights related to their processing.

Contact details of our Data Protection Officer rodo@kro.org.pl lub
Krajowy Rejestr Opinii S.A.
Bartoszowicka 3
51-641 Wrocław
Please add the "GDPR" superscription on the envelope.

Personal Data

What personal data do we collect about you and what do we do with them?

  1. Identification data - this is the information we use to identify the user and check his/her identity. They include: name, email address, unique customer number, nickname, password, social media identifiers.
  2. Contact details - these are the data we use to contact you in order to share promotional information, provide services, share news about us, and answer your questions. These include, for example: phone number, billing address, email address, Messenger ID and name on social networks.
  3. Purchase information - this is information that we use for the purposes of processing the partner's order. They include shopping cart contents, delivery data, shipping address, and billing address, partner's order number and purchase history in the Krajowy Rejestr Opinii SA.
  4. Information from social networking sites - this is information that we use to understand you better to build better relationships and focus our marketing activities on messages that will be useful and interesting to you (based on your online behavior) and facilitate interactions conducted through social networking sites. This involves all publicly available information from social networking sites, including usernames on social networking sites, interactions and posts on social networking sites, "likes" and other reactions, people with whom you are associated with on social networking sites. This information is made available to us directly or indirectly through social networking sites (e.g., Facebook) via intermediaries with whom contracts bound us.
  5. Device information - this is information that we use to secure our network and improve our services and efficiency. They include, for example: IP address, date and time of visit, duration of visit to our website, referring URL (if the user comes to our website from another website or through the ad), visited subpages of our website, type of internet browser, device type, its versions, and operating system.
  6. Correspondence - this is information that we use for quality control purposes and to process your requests or comply with legal requirements. They include, for example: recordings of phone calls made by users with the Customer Service Center or vice versa, email correspondence with the staff of the Krajowy Rejestr Opinii SA, and postal correspondence with the staff of the Krajowy Rejestr Opinii SA.

Objectives

Why do we use personal data

We use personal data to provide the best possible quality of service and we constantly work on improving it.

In particular, we use personal data for the following purposes:

  1. Sale of our products and services - we use personal data to process the service you ordered, check the payment we received, ensure compliance with the requirements of our Terms (regarding the sale of products), and deliver the ordered products.
  2. We use personal data to process the service you ordered, check the payment we received, ensure compliance with the requirements of our Terms (regarding the sale of products), deliver the ordered products - we gather and store certain information from users from devices, end devices and Internet browsers (e.g., using cookies, pixel tags or other technical solutions for targeting). It allows us to remember users' preferences regarding browsing our websites and shopping on them. It also allows us to provide relevant information tailored to the needs of users. For more information on how we use online tracking technologies such as cookies, tags, and other types of code, see the section entitled "Cookies."
  3. Personal data storage - we'll store users' personal data until a request for its removal is received or within the period required by law.
  4. Offering, adjusting and managing our products and services - we take appropriate technical and organizational steps to protect personal data against accidental or unlawful damage or accidental loss, modification, unauthorized use, disclosure or access (especially when the processing involves the transfer of data) and against all other illegal types of processing and misuse.
  5. Informing about products and services - we use users' personal data to send notifications and news about our products and services based on the preferences, interests, participation, and community of our users. This is treated as a "legitimate economic interest" aimed at ensuring that our company thrives.
  6. Protection of our products and services - we'll be able to continue to prosper as an enterprise if we strongly defend our corporate and economic interests. It includes ensuring that orders and fees are legal (fraud prevention). This is treated as a "legitimate economic interest" aimed at ensuring that our company thrives.
  7. Care of products and services - we use user data to maintain their accounts on https://trustmate.io/ Internet Service. Your account will be used primarily for purposes related to the provision of services in accordance with the Terms and Conditions of Krajowy Rejestr Opinii for Users and Terms and Conditions of Krajowy Rejestr Opinii for Internet Service partners

Who do we share your personal data with?

With a sense of civic responsibility, we may be constrained to share data with the following types of entities (to the extent permitted and required by law):

  1. Authorities and law enforcement agencies - representatives of government authorities and/or law enforcement agencies, if it's necessary for the purposes set out in this information if it's required by law or required for the legal protection of our legitimate interests in accordance with applicable law.
  2. Partners - we can run cooperative programs, events, or promotions with other companies on their websites or in their applications. Our partners will only use the personal data of users if they agree to do so. If you do not wish your personal data to be gathered or shared with companies other than the Krajowy Rejestr Opinii SA, you may not participate in such programs, promotions or events.
  3. Potential buyer advisor - if our enterprise is sold or merged with another enterprise, your personal data will be disclosed to our advisors, all advisors of the potential buyer, and the new owner of the enterprise.
  4. External processing service providers - personal data on behalf of the Krajowy Rejestr Opinii SA, for example for processing data related to credit cards and payments, storage (data hosting), data and service management, distribution of email, research and analytical work, as well as brand management, product promotions, and administration of selected services and functions. By using services provided by third-party suppliers, we conclude agreements obliging them to implement appropriate technical and organizational measures to protect users' personal data.

On what legal grounds do we use personal data

  1. Consent - when a user visits the https://trustmate.io/ Internet Service, signs up, buys a product, gives feedback, participates in mediation, participates in the life of our community or creates an account, he consents to our use of personal data provided by him for specific purposes in accordance with this information. We store consents to the use of personal data in a particular way.
  2. Compliance with legal provisions - we process and use users' personal data to comply with legal obligations arising from applicable laws.
  3. Contractual obligations - we process users' personal data and use them to fulfill our contractual obligations in order to be able to provide users with ordered products and services.
  4. Legitimate interest - we'll process and use our users' personal data to provide and improve our products and services by sending marketing correspondence and research and development questionnaires.

Your rights, and how can they be enforced?

As a consumer living in EU, you have the following rights regarding personal data under the GDPR. However, you must know that we'll comply with it to the extent that it's required from us. In some cases, when the law requires us to keep your data unchanged, we'll reject your request. In such a case, we'll justify our decision.

Access to personal data

You have the right to apply for access to your personal data, including to the following information:

  1. why do we store your personal data
  2. what categories of personal data do we store
  3. what do we do with your personal data
  4. who has the access to your personal data (and where this entity is located)
  5. where your personal data can be transferred
  6. how long do we store your personal data
  7. if you didn't provide us with your personal data directly, how did we obtain it
  8. what rights do you have under applicable laws?
  9. whether we use your personal data to make decisions automatically and how we do it

If you want to get a copy of your personal data that we store, please send a request to the following email address: rodo@kro.org.pl

Adjustment of your personal data – you have the right to check whether your personal data is correct and complete. If you have an account on the Internet Service, please log in to it and make the required changes. If you need further assistance, please contact our Customer Service Center at support@trustmate.io

Data portability – you have the right to obtain a copy of your personal data in order to transfer it to another company. In such a case, please send a request to the following address: rodo@kro.org.pl

Lodging a complaint to the regulatory/supervisory authority - jif you're not satisfied with the way we have complied with consumer rights or our "Privacy Policy," you have the right to lodge a complaint with the supervisory authority in the Member State of the European Union where you are.

Removing personal data from the Krajowy Rejestr Opinii if you no longer want to have contact with us or you don't want us to store your personal data, you have the right to ask us to delete all personal data related to you from our systems. To that end, please send a request to the following email address: rodo@kro.org.pl. However, please keep in mind that there may be legal obligations that may force us to reject your request or keep certain information.

Limiting the ways in which we use and process your personal data – you also have the right to ask us to stop using your personal data in a certain way (e.g. if you don't want us to profile data for marketing purposes or send you marketing messages). To this purpose, please send a request to the following email address: rodo@kro.org.pl

If you have questions, concerns, or complaints related to the privacy of personal data rights, please contact us at: rodo@kro.org.pl.

Questions and complaints about personal data?

You can contact the Data Protection Officer at: rodo@kro.org.pl.

The scope of personal data processed on TrustMate.io

  1. Visiting the Internet Service - Reports

    When you open our website https://trustmate.io/, it gathers so-called operating data, including the IP address, and saves them in the form of logs. The log consists of: name of the page displayed, downloaded files, date and time of download, amount of data transferred, notification of successful download, browser type along with its version, operating system, so- called URL referrers (previously visited website) and requesting provider. It's not possible to identify you based on this data.

    When visiting our website, cookies are saved on the end device (laptop, tablet, smartphone, or PC). Details of cookies used on our website, their purpose, and instruction on how to delete cookies can be found in the further part of the cookie policy.

    We collect logs, including IP addresses, to provide users with a smooth connection and convenient use of our website. Logs are also gathered to assess system security and stability as well as for administrative purposes. Cookies allow us to create an Internet Service and website that are more user-friendly, giving us the ability to determine whether a user has already visited any of our pages. With cookies, we also receive information on user behavior on our website and information about phrases searched that led users to our website.

    The data contained in the logs, including the IP address, is only used for technical optimization and to optimize the settings on our website and to protect our systems (e.g., in the event of a cyber-attack or incident related to system security). When launching our website, it's not possible to identify a person based on data from the log, including the IP address. Identification is only possible if you, at the same time, log in to your customer account. In this case, we can assign an IP address to the user. Through cookies, we can e.g., find out if and for what purpose you visited our pages and whether you registered with us using a specific ID, as well as when you used this ID again.

    The internal data processing center and external providers are responsible for hosting our website and all data.

Provider Purpose of data processing Provider details & privacy policy
Amazon Webservices Inc.
410 Terry Drive Ave North
WA 98109-5210 Seattle, USA
Hosting and backup Data processing only takes place in Amazon Web Services data centers located in Europe. 
Data storage period: Logs, including the IP address, are automatically removed after six (6) months from its collection. Until then, the IP address will be anonymized and saved only for administrative (technical) purposes.
Legal foundation: Art. 6, paragraph 1, letter f of GDPR.
Statutory or contractual requirement to provide personal data: Providing the aforementioned personal data is not a statutory or contractual requirement. However, without an IP address and cookies, the services and operation of our website cannot be guaranteed, and individual applications and services may not be available or work in a limited manner.

Visiting https://trustmate.io - Website analysis

We use so-called tracking and internet statistics tools. Collecting access data on our website and analyzing user behavior is used to optimize our offer and improve the quality of the Internet Service.

These tools examine how and from where users come to our website, which areas of our website are more popular than others, and how often and how long individual sub-pages and categories are viewed. We can also determine what phrases users searched for and which pages they visited, as well as assess how many users visited our website in total and which information and offers are the most popular. The goal is to create a user-friendly offer and presence on the Internet by using the collected data.

By statistical analysis of user profiles, we can create a picture of the functionality and popularity of our website. It concerns the analysis of the website visiting frequency with a specific group of business cards and the number of visitors. 

The following providers of tracking tools and tools for creating website statistics process the access data on our behalf to perform user analysis and to prepare statistics for us. To this purpose, we have entered into a contract of entrusting the processing of personal data with providers.

Provider Tool Provider details & privacy policy
Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA
Google Analytics

Data storage period: The following providers of tracking tools and tools for creating website statistics process the access data on our behalf to perform user analysis and to prepare statistics for us. To this purpose, we have entered into a contract of entrusting the processing of personal data with providers.

Legal foundation: Art. 6, paragraph 1, letter f of GDPR.

Statutory or contractual requirement to provide personal data: Providing the aforementioned personal data is not a statutory or contractual requirement.

Visiting https://trustmate.io - Advertising

The website also uses so-called tracking tools that help to customize the displayed ads to the interests of users. With these tools, we can show or set to display on our pages personalized advertisements that have been selected (automatically) according to the area of ​​interest of visitors. Ads tracking is usually done using advertising IDs, through which, e.g., by employing cookies, the advertising network provider creates user profiles. Ads are presented based on the cookie profile when the website is opened. By using the so-called tracking pixels on various websites, the first time the user visits the affiliate partner's website, cookies are saved on the end device by the affiliate partner. With the help of such a remarketing campaign, the user can be "tracked" on the internet, and particularly interesting offers can be shown to him. In many cases, tracking is done using so-called browser fingerprints that use information such as user screen resolution settings, color depth, time zone, and installed plugins to recognize a user or user group.

Through the so-called affiliate networks, we advertise our products on third-party websites. By clicking on the advertisement, the user is redirected to our sales proposal. The third-party will receive the order ID for commission settlement only if you use the service.

By using tracking tools, we can create a better offer for partners, visitors, and interested parties. Tracking tools and related advertising campaigns allow us or third parties to monetize Internet Service traffic through the use of ads. Besides, user behavior enables us to determine which areas of our website are most popular among visitors so that we can tailor ads accordingly. As a result, tracking tools can collect information about where visitors come from and which areas of the website they visited, as well as how often and how long they viewed individual sub-pages and categories. A frequently used advertising measure is retargeting and remarketing campaigns, during which users are addressed at a different time and place on the Internet, e.g., by displaying products that the user has previously viewed on other websites or products that might interest him.

The following providers of website statistics tools process the access data on our behalf to perform user behavior analysis and create personalized advertising. To this purpose, we have entered into a contract of entrusting the processing of personal data with providers.

Details and further information about the providers of these types of tools can be found in tab concerning the right to object to the processing of personal data.

Despite our best efforts, it may turn out that the following list is not complete and doesn't indicate all of the Company's Trusted Partners. This is because some of our Trusted Partners use their subcontractors or outsource placing ads on our advertising space through another Trusted Partner, which is e.g., a media agency or advertising network.

Provider Tool Provider details & privacy policy
Facebook, Inc.
1601 South California Avenue
Palo Alto
CA 94304
USA
Facebook Connect
Facebook, Inc.
1601 South California Avenue
Palo Alto
CA 94304
USA
Facebook Custom Audiences
Facebook Pixel
Google Inc(Google)
1600 Amphitheatre Parkway
Mountain View
CA 94043
USA
Google AdWords User Lists
Google Dynamic Remarketing
Google Analytics Audiences

Data storage period: Details about cookies used in technological tracking tools, storage period, and information on the procedure to remove cookies can be found in the cookie tab further in the document.

Legal foundation: Art. 6, paragraph 1, letter f of GDPR.

Statutory or contractual requirement to provide personal data: Providing the aforementioned personal data is not a statutory or contractual requirement.

Profiling: By using tracking tools, we can evaluate and analyze the area of interest and behavior of our website users. To this end, our partner or we create a pseudonymous user profile.

Visiting https://trustmate.io/ - Invitations, emails, correspondence, account management, chat, customer dashboard

We'll process data: email address, title, first name, company address, invoice address, payment details, registered users' login details, customer number, order number (for registered users), IP address, cookies.

The processing of this data will take place in order to enable the provision of services by electronic means, the complete use of the TrustMate.io portal along with sub-pages, and prevent technical problems related to the services of the Krajowy Rejestr Opinii SA.. Thanks to cookies, we'll be able to handle chat conversations with customer service, remember the user's session, and restore him to the chat in case of abandonment. Besides, we'll contact you regarding the handling of requests, informing about the service provided and functionalities.

We process and remove confirmation of subscription orders, according to the storage period, regulated by tax and commercial law, unless you have given us permission to use them for a longer period.

If you cooperate with the Krajowy Rejestr Opinii, the data is additionally stored for the period during which the account is active. Account removal is possible at any time and can be made based on a written request sent to the email address: support@trustmate.io or Krajowy Rejestr Opinii S.A., Bartoszowicka 3, 51-641 Wrocław.

Depending on the payment methods chosen, your payment details will be forwarded to the appropriate payment service provider. The responsibility for the information about your payments rests upon the payment service provider.

Without providing the aforementioned data, it's impossible to provide services by the Krajowy Rejestr Opinii S.A. Krajowy Rejestr Opinii S.A..

Log in https://trustmate.io/ - Facebook, Google, E-mail

Facebook Connect is a service that allows users of the Facebook social network to log in to our website and add reviews without email acceptance using a Facebook network profile, without the need to create a separate account. To use the Facebook Connect plugin, the user must have a Facebook account. By using Facebook Connect, at least the user's full name will be connected to our account. More information will be displayed to the user in the window. We have no influence on the collection of data, the purpose of their processing, or the period of storage. We also don't have any information regarding the deletion of data collected by the plugin provider. We send login details and your IP address to the social network.

A Google Account is a service that allows users of Google's email operator to log in to our website and add reviews without email acceptance using a Google email account, without the need to create a separate account. To use the Google plugin, you must have an email account at Google. By using Google login, at least the user's full name will be connected to our account. More information will be displayed to the user in the window. We have no influence on the collection of data, the purpose of their processing, or the period of storage.

If you register using the Facebook Connect plugin or Google Account by clicking the button clearly confirming the fact of logging in using one of the above solutions, you'll be automatically transferred to the operator offering the solutions chosen by you. There you can log in using your login details. After successful verification, a connection will be created between your Google or Facebook account (depending on your choice) and our website through which data will be sent.

Thanks to this solution you can use our website without creating a separate account with your data.

In case you don't decide to sign up using the above solutions, we give you the option of creating a customer account by registering via email.

Cookies

What are cookies?

Cookies are small text files saved on a computer or mobile device during a user's visit to a given website. For convenience, the term "cookies" as used herein includes techniques such as cookies, flash cookies, and web beacons. They don't take up much space and are removed automatically when they expire. Some cookies expire when the user's session ends, while others are saved for a limited time. Cookies also help in providing services on our website, personalizing content, and adjusting and analyzing ads.

What cookies do we use?

We divide cookies into five categories depending on their purpose and function:

  1. We use "necessary" cookies on our website so that you can navigate through our website and use its basic functions.
  2. We use „wydajnościowych” plików cookies to improve the use of our website. These files gather information on how our websites are used, e.g., about the web browser and operating system used by the user, the domain name of the website from which you came to our website, the number of visits, average visit time, and the pages opened.
  3. We use „analitycznych” plików cookies to make our Internet Service more user-friendly. Thanks to these files, we can determine how users use our website and, e.g., based on what preferences and search phrases our website has been opened.
  4. We use "advertising" cookies, to provide you with content tailored to your needs. Advertising cookies are also used to measure and control the effectiveness of advertising campaigns. Marketing cookies record whether a given website is visited and what content is used. This information may also be transferred to external entities, e.g., advertisers, and are often linked to the functions of the website of these entities (third party cookies).
  5. "Social" cookies are used by social networking sites, e.g., login details for a social networking portal can be used to sign up on our website or use chat.

Why do we use cookies?

Krajowy Rejestr Opinii S.A. uses cookies primarily to ensure user satisfaction from visits to our website, as well as for advertising purposes during future visits to other websites and conducting Internet Service analytics.

What can I do if I DON'T LIKE COOKIES?

The user may change the browser settings to delete or prevent the storage of some cookies on a computer or mobile device without the explicit consent of the user. Information on managing cookie settings can be found in the "Help" section. Find out how it works in your browser by clicking here:

Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies

Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Safari: http://support.apple.com/kb/PH5042

Opera: http://www.opera.com/browser/tutorials/security/privacy/

Adobe (flash cookies) http://www.adobe.com/privacy/policies/flash-player.html

You can also prevent the automated loading of so-called scripts. The NoScript add-on allows the user to run JavaScript, Java applets, and other plugins only through trusted domains selected by the user. Information and instructions on how to use this feature can be found on the websites of browser providers.

How often is the cookie statement updated?

This cookie statement may be updated from time to time to reflect, for example, changes in cookies we use or for other operational, legal, or regulatory reasons. Therefore, you should regularly return to this information about cookies to have current knowledge about the use of cookies and related solutions. The date of the last update appears in the upper part of this cookie statement.

Where can more information be obtained?

Questions about the cookies we use or other solutions can be sent to the following email address: rodo@kro.org.pl.

Last updated: 05.12.2018r.

Cookies
Administratorem Twoich danych jest Krajowy Rejestr Opinii S.A. z siedzibą we Wrocławiu (dalej "Administrator"), która udostępnia Ci bezpośrednio usługę świadczoną w ramach tego serwisu (dalej „Usługa”). Dane przetwarzane będą w celu świadczenia na Twoją rzecz Usługi, dopasowania Usługi do Twoich zainteresowań, zapewnienia bezpieczeństwa Usługi, w tym wykrywanie różnego rodzaju botów i nadużyć, jak również w celu wykonywania pomiarów statystycznych i udoskonalania Usługi tak, żeby spełniała Twoje oczekiwania oraz w niektórych sytuacjach w celu marketingu produktów lub usług Administratora. Podstawą prawną przetwarzania danych jest niezbędność do wykonania umowy o świadczenie Usługi na Twoją rzecz (tą umową jest regulamin, który akceptujesz korzystając z Usługi). Odbiorcami Twoich danych, czyli podmiotami, którym będziemy mogli przekazać Twoje dane zgodnie z obowiązującym prawem, będą podmioty przetwarzające dane na nasze zlecenie, np. podwykonawcy naszych usług elektronicznych, podmioty, które wspierają nas w naszych działaniach marketingowych, np. przy tzw. „remarketingu” oraz podmioty uprawnione do uzyskania danych na podstawie obowiązującego prawa – oczywiście wyłącznie w przypadku gdy wystąpią z żądaniem przekazania im danych w oparciu o stosowną podstawę prawną. Masz prawo m.in. do żądania dostępu do danych, sprostowania, usunięcia lub ograniczenia ich przetwarzania, jak również prawo do zgłoszenia sprzeciwu w przewidzianych w prawie sytuacjach. Prawa te oraz sposób ich realizacji opisaliśmy w polityce prywatności.