4.9
Komentarz sklepu
Hello 😊
Thank you very much for your detailed feedback and kind words about the design, quality, and material of the bag – we truly appreciate it.
We’re very sorry for the inconvenience caused by receiving a damaged product and that the replacement was not in perfect condition either. We completely understand how frustrating this situation must have been, especially with the additional waiting time.
Your suggestion regarding an additional gesture for such situations is very valuable, and we will definitely pass it on to the appropriate team for consideration.
Thank you again for your patience and for sharing your experience with us.
Kind regards,
Daryna from Estro
Raniia
zweryfikowano
Zgłaszam
The bag is very nice, I love the quality, the design and the material! Reducing it to 4 stars because the first time it came to me damaged (it had some bumps on it), the customer care handled it nicely and told me they would exchange it for a new product. I had to wait about 10 more days for a new bad and it came still not perfect, very small bumps are still there :( It was nice that they exchanged it without any issues but I think for better customer experience it’d be nice of them to add something as an apology for the inconvenience (like a small present or a discount) to the new product, because the customer has to deal with all the exchange process and wait much longer rather than when the customer receives a good product initially
