Personalize, increase conversion
Feel free to ask for feedback: who, when and whenever you want
You choose invitations recipients.
Your options include::
- Manual entry
- Copy from email
- Uploading a file containing many email addresses
You can also use an automatic mailing process using our script, which you include once on the sales finalization page (basket, order confirmation).
Intelligent feedback form
Get more ratings and comprehensive comments
Use several ways to collect feedback.
You can use:
- Invitations sent by email
- Forms on the website
Customers rate straight from the email, which yields a 40-44% conversion of the reviews given. With auto-suggest feature guaranteeing a large amount of content, the average length of reviews is 97 characters!
See the most important statistics immediately after logging in
You get all the most important information on invitations and reviews in one place.
Just take a look to see campaign statistics to help you manage your entire invitations even better.
Reach users through multiple channels
Show ratings and reviews in a wide range of widgets. You can customize their appearance to match your website and brand colors. Clicking the widget opens the window with ratings, while simultaneously keeping your page open. Use the integration with Facebook to also present reviews and comments on your fanpage.
React to unfavorable reviews
Start mediation when someone gives you a negative comment. An unfavorable review will be hidden during this time. Talk to customers using a simple chat form. Solve disputes and reach agreements. When this happens, the customer can withdraw their review. If there is no response to the mediation offer, the message "the client has not responded" will appear. The course of the conversation and its reasons can be published.
Reports and statistics
Analyze the data served in a friendly and readable form
Watch progress in collecting feedback. React when an unfavorable rating alarm occurs. Comment on the received reviews, thank for the best ones. Improve sales and customer service processes with buyer information. Show your clients that the service of each of them is important to you.
Create more than standard reviews
You can ask clients your own individual questions added to the evaluation form or create a completely new form. You will do all this within one data collection process.
Create surveys examining specific target groups, e.g. training summaries, employee assessments, inquiries concerning planned actions.
You can use various types of questions in the survey, e.g. open, multiple choice, rated or NPS. Finally, you get access to exportable statistics and reports.