Advantages (A big plus):
SPA & Wellness Zone (100% professional): Saunas, swimming pool, salt cave and quiet zone are simply fantastic. The SPA staff deserves the highest recognition – despite their full schedule, they were extremely flexible, friendly and always found time to adjust a convenient date for us. Massages performed at the level of 10/10 by people who know perfectly well what they are doing. A huge round of applause for the beautician for full professionalism, great experience and great knowledge of German! ❤️
Food and restaurant service: Breakfast and dinner in the form of a buffet are delicious, fresh and very varied. A big plus for the live cooking station during breakfast and delicious pancakes 😉 prepared live by the nice ladies from the kitchen. The waitresses are extremely attentive and well organized.
Cleanliness: 10/10 in this respect – the cleaning staff really does their best. Cleanliness at every step, also in the room everything meticulously cleaned and replaced. 💪💪💪
Manager's attitude: After reporting the lack of paid romantic décor, the manager's reaction was instant and professional. After returning from the walk, the room was already beautifully decorated, and a bottle of wine was attached as compensation.
Cons and issues for improvement (State of the Peace and Organizational Matters):
Technical faults in the room: For a 4-star hotel, the technical issues in the room needed improvement. The LED panels (above the bed and in the bathroom) and the air conditioning did not work (despite setting the temperature lower, it did not start, so we had to open the windows). After notifying us, the technician arrived at the room, but did not deal with the problem and announced that he would return with an electrician in an hour, unfortunately neither the air conditioning nor the LED lighting had been repaired by the end of our stay.
Room phone not working: When I tried to report the lack of decorations, we found that the phone in the room was not working. This problem was ignored and the phone remained out of order until the end of the trip, forcing us to go down to the reception in person.
Finish aesthetics: There were unsightly cables hanging under the wall-mounted TV, and the ceramics at the top sink drain were slightly cracked (a trifle, but visible).
Check-out error: During Check-out, an attempt was made to recharge the couples package, even though it was paid in full upon arrival at check-in (this required clarification with the reception again).
We consider the stay to be very successful mainly thanks to the brilliant SPA zone, friendly and flexible service and excellent cuisine. If it were not for the technical faults in the room and the lack of their effective repair during the stay, the rating would be the highest. If the hotel refines the issues of room maintenance and the flow of information at the reception, it will be an ideal place. 👍️❤️