Unfortunately, the stay did not meet my expectations. I have a Golden Card and regularly use the services of the Gołębiewski Hotel in Karpacz, where I have never encountered such negative experiences.
The staff at the reception was rude and not very polite. We also had similar feelings in the café with a piano. In addition, at the reception we were refused a set of Tago sweets, even though we were with a child. I heard that such a set is only available for weekly stays, which does not agree with my previous experience – in Gołębiewski in Karpacz we also received it during weekend stays.
The organization of meals was also a big problem. There were long queues for the coffee machine, and about 20 people were waiting for live dishes at each of the two stands. With a hotel of this class, and especially as a regular guest with a Golden Card, I expected a much higher level of service and better organization.