The apartment is spacious, clean, and the location of the hotel itself is convenient and quiet. Unfortunately, this is where the positive aspects of the stay end.
The biggest downside turned out to be the closed wellness. When booking before arrival, I called the reception to ask if I had to pay extra for using the wellness. The lady at the reception informed me that the zone was included in the price of the stay and did not mention a word that it would be closed. I only found out about its unavailability from an e-mail.
The hotel is huge, and our stay took place in the middle of the week, when there were really few people in the facility. Nevertheless, we were accommodated in a building where renovation work related to the wellness area was underway. Around 9:00 a.m., we were woken up by a loud hammer tapping on the wall. With such a large number of rooms and clearly low occupancy, it is difficult to understand why guests are accommodated in the part of the hotel where renovation work is being carried out.
I asked at the reception if it would be possible to check out later, at 12:00 instead of 11:00. I heard that the room was already occupied. The whole situation lacked any approach to the customer and an attempt to compensate for the inconvenience.
The staff also left much to be desired. When issuing a card to the room, the lady at the reception did not even inform which floor the apartment was located on.
I believe that at this price you will find a more convenient place where you will feel more cared for.