Grano Hotel**** Gdańsk Old Town - client reviews

Very nice room, and the breakfast was really good.

The hotel itself was very nice, as was our room, and we were generally happy with the service. Unfortunately, I have to give the hotel only three stars because the spa was one of the main reasons we chose to stay here. It was important to us to have the opportunity to book massages at the hotel, and sadly, that part of our experience was extremely disappointing. Grano Hotel presents itself as a spa hotel and advertises a wide range of treatments. We had two massage experiences during our stay. The first was a classic massage on the day of our arrival, which was excellent and clearly performed by an experienced professional. Because of that positive experience, we were excited to book another treatment. Three days later, my sister and I booked the 80-minute Signature Massage. Unfortunately, it was by far the worst “massage” I have ever had, and I have had many massages over the years. My sister and I were treated in the same room by two different therapists. Afterwards, we were both genuinely shocked to discover that we had experienced very similar things. At several points during the facial part of the treatment, we both felt almost unable to breathe because the therapists repeatedly pressed against or covered the area around our noses. The rest of the treatment consisted largely of very light stroking movements that were so unusual and ineffective that it was difficult to understand what the treatment was supposed to be. It did not resemble any professional massage either of us had experienced before. When we complained at the spa reception afterwards, we were disappointed that no discount or compensation was offered. I even had to specifically request the standard 10% hotel guest discount. I also asked whether the people who had performed our treatments were trained massage therapists. The staff member appeared uncomfortable with the question and eventually told me that they were not. This was particularly disappointing because the hotel advertises itself as a spa hotel and promotes its massage treatments as part of that experience. Guests booking an 80-minute massage reasonably expect the treatment to be performed by someone with appropriate training. The hotel itself was lovely, and our first massage was excellent, so this review is not intended to criticize the entire property. However, based on our experience, I would strongly recommend thinking twice before booking a massage here, especially if the spa and professional massage treatments are an important reason for choosing this hotel.

Byłam w tym Hotelu drugi raz. Hotel Super 👍.Odpoczynek w tym Hotelu to czysta przyjemność 🫶 Polecam ❤️

Nice hotel at the old toen!

Very good

👍️Very good hotel, in the central part of Gdansk

Wszystko na najwyższym poziomie. Czysto, pomocny i uprzejmy personel, bogate śniadania.

Erittäin hyvä huone ja aamiainen loistava.Palvelu myös erinomaista.Sijainti myös hyvä.

We enjoyed our stay very much. Good location,good food and great service

Śniadanie: 2 maszyny kawowe produkujące 4 filiżanki naraz kiedy stoi ogonek gości. Kelnerki bez uśmiechu na twarzy. Pewno uważają, że wszyscy goście to dopust boży! W recepcji broszury. (wycieczki rowerowe, wycieczki po mieście,tylko po polsku) W pokojach: mało Polek na drobiazgi (nie wykorzystane nocne stoliki, biurka ) zimna posadzka w łazience i ani jednej półki do drobiazgów) Hanna i Ruth z Danii

A beautiful, comfortable and quiet room. Lovely breakfast. The hotel is in a great location. The staff are very attentive and helpful. Thank you for a lovely stay

Enjoyed the steam and sauna

Lovely hotel amd perfect location. Helpful staff i.e arranged for private transfer from the airport etc. We added breakfast which was lovely.

Everything was really good except forw the beds that was really hard.

I am extremely disappointed with Hotel Grano. In my opinion, this is definitely not a four-star standard. We booked two Junior Suites, and immediately after check-in I had to call reception because one room had a terrible odor coming from the bathroom that affected the entire bedroom. Housekeeping should have noticed this before allowing guests to check in. Basic items such as robes and slippers were missing, so I had to call reception again shortly after arriving. The internet was not working either. During our stay, the hotel also completely forgot to clean one of our rooms, and we had to call just to have the towels changed. The two Junior Suites were clearly not the same size, with one significantly smaller than the other despite being sold under the same room category. The bed was another disappointment—too small for two adults, uncomfortable, and the mattress made noise every time we turned during the night. At checkout, we reported all of these issues. We were told that the manager was not on-site, so no one could do anything for us. It has now been two days, and nobody from the hotel has contacted us to apologize, explain what happened, or try to resolve the situation. Overall, the room quality, cleanliness, preparation, service, and complete lack of follow-up were far below what I would expect from a four-star hotel. This was an extremely frustrating and disappointing experience, and based on our stay, I do not believe this property should advertise itself as a four-star hotel.

Room, location, Staff- all was excellent (as everytime ).

Wszystko w najlepszym porządku- od miłego pana w recepcji, przestronnego pokoju i pysznego śniadanka .To co potrzeba jest na miejscu .Hotel ma świetną lokalizację.Swietny wybór.

Hotel decor was beautiful and clean and staff were efficient and friendly. One oddity was no conditioner provided in the shower.

This was a lovely hotel and very central. Would definitely recommend.

We were very satisfied of the room. Very quite though it's minutes walk from old town. Versatile breakfast. Affordable subterranean parking lot

Very comfortable and quiet hotel. Close to many Sights and good restaurants. Breakfast was very good, there is definitely something for everyone. Staff were friendly and helpful.

Lovely hotel so central . Staff very pleasant and helpful. Staying with 2 friends in a family room which is perfect .

Cudowny hotel, pyszne śniadania i świetna lokalizacja 😉

Very good servent, clean and good brekfast, location exelent.

Hotel limpio, tranquilo y bien insonorizado, con una ubicación muy buena y un personal amable. Además, el servicio de Spa gratuito es un detalle. En general, la experiencia fue buena, aunque hubo algunos pequeños aspectos mejorables. Solicité una habitación con buenas vistas al río, pero no recibí respuesta a la petición y finalmente las vistas daban al parking, que en ese momento estaba en obras. También hubo un día en el que no pasaron a limpiar la habitación; imagino que fue simplemente un olvido puntual. Por otro lado, antes de la llegada recibí varios mensajes ofreciendo experiencias y servicios adicionales, mientras que mi solicitud sobre la habitación quedó sin respuesta. El desayuno me pareció bastante caro, 35 € por persona. En conjunto, una estancia agradable y un hotel que recomendaría, aunque hay algunos detalles que podrían mejorar.