Osada Śnieżka - client reviews

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There was no running water in the apartment all weekend, which is a huge inconvenience with two small children, and it ruined the whole weekend! You accommodate many more people than you are prepared for, and you know perfectly well about the poor water pressure. I will be forwarding a bad review elsewhere as well.

The food and drinks at breakfast were a plus. Great saunas. A cool option for spending the evening. Without a doubt, the hotel staff takes care of room cleanliness. The staff creates a super atmosphere and really cares about everything. A great place where you can really recharge your batteries!

We were pleasantly surprised by our autumn stay. My daughter and I had a large, perfectly furnished family apartment at our disposal (the kitchenette is more modest, but sufficient for preparing a simple dinner; only a microwave was missing). We only went for breakfast - it was rich and very good. The animators (3 girls and one young man) prepared great Halloween celebrations for the kids, they were wonderful and the kids were thrilled. The resort was fully booked, there were a few more people in the wellness area, but we expected that. At breakfast, it never happened once that we didn't have a place to sit right away! Everything was perfectly organized and food was continuously replenished. The settlement was quiet and no one disturbed us.

Great location, beautiful views, close to Jelenia Góra, the Miniature Park, slopes and monuments.

Beautiful view of the mountains from the windows. You can sit and relax. Dinner is typically mountain-style. Super.

For families with children, this place is a paradise. There are so many attractions that they can play all day.

Great location. Food: breakfast and dinner - nothing special. Some dishes were a bit dried out. The staff were very good and committed. Special thanks and applause to 4 people from the children's animation team: Vanessa, Kasia, Marta, and Staś. I haven't met such creative, open, and helpful people with such a great approach to children in a long time. As for the hotel - there's a problem with the water - when it's fully booked, the water pressure is almost zero. The room wasn't very clean when we arrived either (especially someone else's hair from certain body parts in the shower). In my opinion, the rooms in some of the apartments need a refresh, and the bathroom was freezing cold - for some unknown reason, it was the only room without floor heating, and standing on the tiles was a really unpleasant experience.

A very nice place, rooms are clean, breakfasts and dinners are tasty and varied. We were there for the Halloween weekend, the entertainment was great, the animators Kasia, Marta, Vanessa and Stasiu were kind, funny, and know how to have fun with children. We recommend it as a whole family.

We were here with the family and I can only recommend it.

The stay was very pleasant. The Halloween package was extensive and the themed dinner was the most impressive. The animator Vanessa was great for the kids.

We visited Osada Sniezka for Halloween weekend and it was a very nice stay. Kids were busy with fun activities. Rooms were clean, breakfast and dinner was good, lots of options for kids. The whole osada was kid friendly.

I recommend this place. Very nice service, helpful receptionists. The meals are also worth recommending. Overall, a very positive impression. We will definitely come back here. Additionally, we were there for Halloween, so we had the chance to catch the entertainment activities. Wanessa, Kasia, Marta, and Staś, thank you for the classes and performances 😉.

Vanesa, Marta, Kaša and Istas are a truly great animation team! Thanks to them, the Halloween program was an unforgettable experience for everyone. Their energy, enthusiasm, and professionalism made the whole event special.

We are just finishing our Halloween stay and we are very satisfied. The apartments are spacious and super well-equipped. The food is very tasty with a large selection, and the animations for kids are a real blast. Vanessa, Kasia, Marta and Stasiu really stepped up to the task and we could all feel like we were at a real Mexican Halloween fiesta. We highly recommend it ❤️

Animators Vanessa, Kasia, Marta and Stas are super friendly, good food and nice service. Great Halloween, interesting parade and other attractions. Animations are the hotel's strongest point.

Super Halloween, the best one we have ever been to, animations at the highest level, the animators Vanessa, Kasia, Stas, and Marta were professional and knew how to keep the kids occupied

💯❤️Delicious dinners, excellent breakfasts - overall, the food is a big plus!

💯 satisfied with everything 👍️👍️👍️👍️👍️

Absolutely great, I recommend.

The apartments were absolutely perfect. Clean, and the cleaning service once every 4 days suited us just fine. We have nothing to complain about. Everything went absolutely professionally. Sometimes some of the staff didn't smile or weren't very pleasant, but who among us doesn't have a bad day sometimes? The next day everything was fine :) It was a bit chilly in the apartments, but that didn't bother us because we were used to it, and besides, we weren't in the room during the day. We were constantly going on trips to the surrounding area, etc., so we didn't return until the afternoon. I also rate very positively the option to choose an earlier or later breakfast and dinner. We have nothing to complain about. The only thing we missed in the evening were some TV channels in the Czech language; after all, quite a few Czechs go there, so there could be some channel. But we solved it using a tablet.

Breakfast was great, large selection, quality, cleanliness. Staff helpful, always restocking, cleaning. The whole hotel is super well-equipped, clean, unlimited wellness. Staff friendly, helpful. The whole complex is located in a beautiful area.

It wasn't until our 3rd follow-up, which was directly with Slevomat, that we received a space heater for the room, where it had been 18-20°C until then at the end of October, when the temperature outside was below 10°C. The overall condition of the accommodation did not match the price tag of 5000 CZK/night - mold in the bathroom, scuffed and dirty walls. On the other hand, the food was excellent and the children's play area was great

Very large selection of food for breakfast and dinner.

#ILOVEOSADA! Great place for families with children! Highly recommend! Super service at the reception :D we send our regards to Ms. Marzenka, Kinga and Mr. Igor