platinumpalace.pl/en - client reviews

To był najlepszy pobyt we Wrocławiu 😘

Natürlich – hier ist eine natürliche englische Version, die eher wie eine echte persönliche Hotelbewertung klingt und nicht wie eine wörtliche Übersetzung: I spent five days at this beautiful five-star hotel with my dog, and overall, I can say that it was a very good choice. What I particularly liked was the location. Directly behind the hotel is a large, beautiful park with well-maintained walking paths, a pond, a large playground, and even a small outdoor fitness area. It was absolutely perfect, especially when travelling with a dog. What really made my stay special, though, was the staff. I have rarely experienced a team that was consistently so friendly, helpful, and welcoming. You genuinely felt that you were welcome, and that made a big difference to my overall experience. The hotel itself is also something special. It is housed in an old palace with high ceilings, beautiful rooms, and an interior that combines the historic character of the building with modern comfort very nicely. The property is very attractive and has been renovated to a very high standard. Breakfast was good, but I was particularly impressed by the dinner. The restaurant really exceeded my expectations – the quality of the food was definitely one of the highlights of my stay. There were, however, a few things that disappointed me slightly, especially considering that this is a five-star hotel. In particular, I would have expected a higher standard of cleanliness in the room. Although the room was serviced daily, for example, it was only vacuumed after I specifically asked for it. I also had to wipe out the wardrobe myself before using it. These may seem like small things, but in a hotel of this category, I don’t think they should happen. Despite these minor criticisms, I felt very comfortable during my stay. The beautiful surroundings, the unique atmosphere, and above all the exceptionally friendly staff made my experience a very positive one. I would definitely come back.

Such a great Hotel, friendly Reception, perfect Restaurant and breakfast. A small but great SPa-Area. It is always a pleasure to stay in this Hotel.

It is an outstanding hotel featuring spacious rooms, excellent amenities, and a fantastic view of the park. The breakfast left nothing to be desired. Dinner in the restaurant was well worth the price and offered suitable options for vegetarians. The availability of parking and electric vehicle charging is a luxury that rounds off the hotel's offerings.

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Good hotel to the price. The bed was to soft and the madras should be changed

As always, friendly people at the reception and in the restaurant. The food and breakfast is great and also the Spa is clean and in a perfect condition.

It’s a nice hotel with beautiful architecture and a very good restaurant. Some elements of maintenance can be improved such as wobbly floor plate in shower, loose towel hanger and not leveled knobs in the shower. Furthermore there are many furniture elements in the room that have no practical use and just taking up space. The location is wonderful with the parc access us pleasant. Daily costs for parking (80 zloty) a small dog (150 zloty) are way too high and would prevent us from returning, even though our stay was very pleasant.

Rozczarowanie totalne .rezerwacja 3pokoi dla 6 osob wterminie od 15 do 18 lipca.moja zona est stalym klientem waszego hotelu zauwazyla lekka degradacje formuly 5 gwiazkowego hotelu.Wpierwszym dniu pokoj 110 sygnalizuje ze ekspres do kawy nesspreso cieknie zalewajac mebel na ktorym stoi ,recepcjonistka zapewnila nas ze problem zostanie natychmiast usuniety do konca wizyty niemoglismy kozystac z ekspressu bo nikt niezatroszczyl sie o zmiane uszkodzonego ekspresu.W pokoju 106 prysznic gdzie bateria prysznicowa byla od poczatku pobytu az do konca zablokowana bez mozliwosci zmiany temperatury .No i bukiet finalowy dodatkowe servisy takie jak sniadanie skozystalismy z tego servisu 2 razy 16 i17 lipca placilismy natychmiast po zjedzeniu (w zwiazku z zameldowanien 15 lipca o godzinie 16 i wymeldowaniu 18 lipca o godzinie 5 rano )pan na recepcji doliczyl mam sniadania do koncowego rachunku nie tylko sniadania ktore byly juz zaplacone ale nawet te ktorych niemoglismy fizycznie zrealizowac (bo 15 lipca w dniu zameldowania o godzinie 16 i 18 lipca w dniu wymeldowania o5 rano serwis sniadaniowy jest nieczynny ( sniadania sa wydawane od 6do 10 )dzieki znajomosci jezyka polskiego mojej zony (w hotelu nikt nie mowi po francusku )cena za 1 pokoj przy rezerwacji 1200 zloty za 3dni nagle zmienila sie na 1850 zlotych .Skozystalismy z parkingu gdzie uregulowalismy sume zaplacilismy natychmiast zeby nie miec problemow przed wyjazdem na lotnisko ,pan na recepcji reklamowal zaplate za parking tlumaczac ze zaplata byl tylko blokada sumy na koncie .W momencie gdy moja zona po polsku poprosila o wyjasnienie naliczenia dodatkowych sniadan plus zaplaconego wczesniej parkinku oraz roznicy ceny pokoi pan zaczal sie tlumaczyc bledami systemem komputerowym ,zaznaczam ze recepcjonista mimo dowodow zaplaty sniadan przyagrafowane do rachunku reklamowal ich zaplate .cala ta sytuacja byla bardzo nieprzyjemna i dzieki photokopi rezerwacji pan recepcjonista musial zmienic cene .jak na palac z piecioma gwiazdkami to wstyd.moja zona ktora chciala pokazac polske jako piekny kraj naszym kolegom byla glebko rozczarowana i bylo jej wstyd .mysle ze hotel pieciogwiazdkowy powinnien miec servis nienagganny . dysponuje dokumentami potwierdzajacymi wszystkie inncydenty zaistniale i tutaj opisane .wybor waszego hotelu byl kierowany wysoka gama servisu waszego hotelu (spa restaurent itd )ale niestety zupelnie zepsuty przez brak kompetencji recepcji i ,,,oczywiscie systemu komputerowego ,,, wedlug pana z recepcji

Goed hotel met moderne kamer. Uitgebreid buffetontbijt en openbaar vervoer voor de deur. De atmosfeer is erg zakelijk en zou wat vriendelijker kunnen. Er zijn twee oplaadpunten voor de elektrische auto maar er staan gewoon brandstof auto's geparkeerd.

Sehr schönes Hotel , schöne große Zimmer mit allem Komfort. Das Frühstück war ausgezeichnet. 👍️💯

In my opinion, this hotel is a real hidden gem! It’s a 5-star hotel that truly lives up to its rating! Its location next to a park gives it a very special charm. You can get to the city center quickly by taxi. There is a good-sized parking lot. The staff is extremely friendly and professional. My room (suite) in the highest category is beautifully decorated, clean, and offers a special ambiance. The bar is of high quality. The price per night is reasonable. All in all, I highly recommend it to anyone who appreciates high standards. I’ll be back :)

Everything was perfect! It was unforgettable experience. Thank you!

Very friendly reception-staff. Excellent room. Excellent food. Very nice building and atmosphere.

Das Zimmer 307 ist eine Katastrophe. Das offene Bad ist einfach unpraktisch. Es ist auch unangenehm wenn man mal mit einem Freund oder einer Freundin verreist. Man präsentiert sich im Internet mit anderen Zimmern besser als man ist und bekommt dann so eine kleine verwinkelte Kammer. Das Frühstück ist Ok mehr aber auch nicht. Man ist weit entfernt von dem Status eines 5 Sterne Hotels. Mehr als 3 wären es nicht gewesen.

Ottimo hotel, personale cordiale, pulizia impeccabile camera ampia e molto curata, stanza ben insonorizzata, spa top, pulita e in ordine

Wonderful experience! The breakfast was so good!

Very good Hotel, like to come back soon

Das Zimmer ist klein aber fein, man hat Hausschuhe und Bademantel gehabt. Man hat gute Verbindungen am Hotel

Everything was perfect – clean, stylish room, super comfy bed, and a lovely view. I really appreciated the Rituals shower gels, such a nice and luxurious detail! Breakfast was great with plenty of fresh choices, and the staff were friendly and helpful. Perfect location, quiet at night. I’d definitely stay here again!

Great location in a beautiful park Comfortable room Excellent breakfast Delicious food at the restaurant Nice SPA area We enjoyed our stay there It is worth recommending

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All is best . Only some moments... Paid parking its bad solution. And they must warm about warrant change in advance

Perfect quiet hotel just beside the park. Could not be better.

Great rooms, very good reception, overall very friendly staff. Very flexible when it came to breakfast hours - we could have some before 7am. Excellent breakfast. Just an extremely good experience!