green-mountain.pl/en - client reviews

👍️Very competent staff, professional, clever and polite. Everyone greets guests with a smile. The rooms are tastefully decorated and spotlessly clean. Breakfasts and dinners are very varied, it's worth paying extra because it's delicious. In the lobby, you can relax to live music. Great pools and spa. An ideal location for lovers of mountain hiking.

Perfect location for a romantic getaway for two, beautiful view from the windows, and plenty of places to go for a walk. You can tell the staff is well-trained and knows their stuff. Saunas, spa, and swimming pool - it's impossible not to relax here. The cleanliness and spaciousness of the room make a really great impression. Healthy, because there are plenty of vegetables, lots of different options for breakfast and dinner.

Huge selection of options for breakfast and dinner, great bar, and delicious coffee. Pools and gym in great condition, super sauna area, and a large parking lot. The room was perfectly prepared for our arrival. A beautiful place, perfect for relaxing. Very competent staff, knowledgeable and knowing how to take care of the Guests.

Very good product quality. Breakfasts and dinners are excellently prepared. Regular cleaning, very clean everywhere and wonderful rooms. Fantastic service, very professional and competent.

Cool saunas. Of course, there are separate showers in the wellness area.

Phenomenal breakfasts and dinners. Overall, the food service is a super standard. Great playroom for kids, and evening concerts for adults. A mega cool property located in a quiet part of Karpacz, close to the trail to Śnieżka. The staff are warm, smiling, and helpful. Top-notch service.

We rate the hotel, rooms, wellness, and surrounding environment very positively. Breakfast and dinner were a bit weaker for us, mainly in terms of taste, but the selection of food was sufficient. What unfortunately spoiled the overall impression of our stay, however, was the departure itself and a very unpleasant situation at the reception. The receptionist demanded that we pay for our stay again, claiming that three other bookings were registered to our room. However, he did not verify our name first and demanded a relatively large amount from us. When he told us that the room was registered under a completely different name, he even suspected us of having stolen the access card, even though it was he who personally handed it to us upon arrival. His approach was very unprofessional and unhelpful. Only after I showed him the booking confirmation on my mobile phone did he realize that the error was on the side of the hotel system. The whole situation was very unpleasant for us, all the more so because it took place in front of other guests who were watching the whole thing. The receptionist's only reaction was a brief "sorry". We certainly do not consider such an approach and way of handling the situation to be adequate or professional. We are sorry that this particular experience significantly spoiled an otherwise pleasant stay.

Breakfasts are truly delicious and very rich. Nicely furnished and perfectly clean rooms. Very good service, you can feel the five-star standard and attention to every, even the smallest detail. Mega view, location surrounded by forest and with a view of the mountains and Sniezka. We will definitely come back and recommend it.

Quiet place, perfect service.

Hotel location is perfect, quiet.

Cozy and very atmospheric rooms. Spotlessly clean. The standard of service goes hand in hand with the hotel standard. You can see that the guests are their top priority. Peace and quiet. A beautiful place where you can really recharge your batteries. It's great that they accept pets, especially since there are plenty of places to take them for a walk.

Super hotel, location right next to the hiking area, about a 20-minute walk to the city.

Great location, very easy access, it is not crowded and noisy.

The food is simply delicious! The breakfast buffet is very rich and diverse.

🚀The sauna offer is great. Lots of options to choose from. Atmospheric hotel location. Very nice surroundings. They really employ people with passion here who pay attention to all the details. Perfect cleanliness everywhere - you can feel at ease and relax. Delicious hot breakfasts. Very good and fluffy pancakes.

The service is very nice and polite. They give advice, help, and always take care of the Guests. I have no complaints about the cleanliness. Everything is as it should be. The downside is that the hairdryer in the room was damaged, with torn cables and a broken button (after reporting it, it was replaced immediately, but the cleaning staff should pay attention to such things, especially since it's a 5* hotel). It's great that there are child-free hours at the pool (this is a big convenience). The hotel is beautifully located - a great view of the mountains. Honestly, I am surprised by the variety of dishes at breakfast. Everyone will find something good for themselves. The dinners are really tasty, however, the desserts are not the hotel's strongest point (cakes are okay, but the mini-desserts are weak, the crème brûlée was curdled twice).

We have already visited the resort for the second time. The room cleaning was worse, especially the floor, which looked like it had been mopped very poorly. I was missing wine glasses in the room. Otherwise, everything was fine. Excellent breakfast, the staff was positive and smiling, and the hotel is in a great location.

Super clean and pleasant. Competent, clever staff, willing to help in any situation. Definitely 5 stars!

The pool and sauna area is definitely a strong asset of this hotel. You can really relax here. Great job when it comes to the food. Everything was tasty, well-seasoned - just as it should be. A fantastic place, atmospheric, beautiful and surrounded by mountains on all sides! I have no complaints regarding the cleanliness - everything was perfectly maintained.

Great family vacation! A very pleasant hotel for a family vacation. The rooms are clean and well-maintained, the food was tasty, and the selection was truly rich. A huge plus is the pool and plenty of activities for children. Special praise goes to the animators Milena and Zosia, who were always smiling, full of energy, and had an amazing approach to children. They prepared great games and made sure that no one was bored for even a second. You can tell they do their job from the heart and are able to create a magical atmosphere. Additionally, all the hotel staff were very kind and helpful. We have very fond memories of the whole stay and will definitely be back!

We stayed in apartment 42, the accommodation was clean, although you can tell it’s seen a lot of use, it was still nice. The staff was helpful, smiling, nothing was a problem. The food was excellent, a huge selection, both at breakfast and dinner. The pool was clean, we appreciated that it didn't smell of chlorine. You just need to keep in mind that it's very much a family hotel, so there are lots of kids :-)

Great place for a trip, worth visiting even off-season! The service is at a really high level, everyone is nice and polite. The pools are very cool, the kids have plenty of space to go wild. Breakfasts and dinners are very varied, it's worth paying extra because it's delicious. In the room, a comfortable bed and everything you need. Very nicely furnished.

Clean, pleasant, great relaxing time

As usual, we are very satisfied with our stay❤️ We highly recommend👍️this place

Beautifully situated hotel, surrounded by forest and mountains. Even with such high occupancy, the kitchen delivered when it came to taste. The food had character.