primagran.co.uk - client reviews

The overflow drain was incomplete. Additional parts had to be purchased for the final assembly. This resulted in extra costs and additional time spent. Not recommended.

The advice has been very professional; it is a reliable service of good quality. I recommend them. The most important thing is that they offer good quality, that is what I most recommend about them.

Slow delivery and charged extra shipping by courier after they stated that not enough was paid by seller on shipping. Poor communication

An immediate and effective response to the carrier's breach of trust. Thank you and well done. ND

I'm a professional Sink delivered broken No information on redelivery No goodwill gesture for B2B !!!!!!!!!!! Sincerely, M. Lamy

Delivery was fast, the sink was well-packaged, and my interaction with the receptionist was very friendly.

One call was enough to understand the entire purchase procedure. The delivery was a little later than expected. It is a company you can trust without a doubt. The packaging was very well protected and also looks very aesthetic.

The product was perfectly packaged. Excellent service—what more could you ask for? I received my package without any delay.

Wow, I haven't seen such a well-packed parcel in a long time, fantastic. You've set the bar very high, great service.

The delivery person brought the box out, and it was torn open, but fortunately the contents weren't damaged. The holes weren't cut out wide enough, so I had to carve them out.There’s too little space between the sink basin and the cabinet next to it; I could barely install the faucet, and I couldn’t install the dispenser properly at all—I could only fit the basin in by squeezing it in,and I couldn’t screw it in at all. So now it’s wedged between the cabinet and the granite wall, and I’ll have to fill it from above.I didn’t order the drain system from you because I found it exorbitantly expensive. However, I can’t find one from any other manufacturer that includes the internal, chrome-plated overflow component. So now I’m on the hunt for one.

The packaging is so securely protected that nothing can break. 👍️

Perfect protection for the product. The order was fulfilled very quickly. The package arrived undamaged and in perfect condition. They provided me with excellent and precise assistance.

The parcel came in according to my expectations, quickly. Good products at a favorable price, I recommend it. I'm impressed with the quality of the packaging, incredible.

I am very satisfied with the service provided.

All Right

Service just the way it should be.

The package was impeccably packed, considering its contents. My order arrived very quickly; I'm satisfied. An impeccable store with high-quality products. World-class customer service staff; great communication with the seller.

The products are really the same as the offer on the website.

The lock nut on the dish dispenser is missing.

Still waiting for sink

Customer service at Primagran is reliable, and the staff is always happy to help you choose from their selection. Very good quality.

Communication with the store was very clear, which saved me time when choosing a product. It was very well packaged, and I had no complaints about the shipment. Everything went smoothly and on time; there were no problems.

The securely packaged item arrived twice without any problems, but once it was completely destroyed. The large, deep compartment is extremely functional. The only issue is the build quality—for this price, I expected more: lots of small scratches, discoloration on the edges of the first sink (which I returned—hence the subsequent shipments), overflow drain grates that didn’t fit—I had to trim the plastic parts, and the P-trap didn’t have a connection for two overflow grates. A big plus for the complaint handling—professional and hassle-free on the company’s part; my only complaints are with the DHL couriers, who completely wrecked the first return shipment. After additional treatment with a stone cleaner, most of the scratches became barely noticeable. In summary, the sink is functional and very convenient for everyday use; the narrow edges look great and give the sink a light, airy feel despite its large size. Customer service—a big plus. A minor downside is the quality—we’d give it a 4 out of 5; at this price point, we’d expect more.

Top-quality products, fast and cheap shipping. Contact with the service staff without any problems, and the order itself was correctly fulfilled. Very solid and durable packaging. Shopping went smoothly. Quickly, safely, with no surprises.

Fast delivery Easy to install Great design