Artforma – LED, Smart, and Custom-Made Mirrors - client reviews

For me, everything is great, the speed of delivery, communication during the complaint as well as the handling of the complaint itself. The ordered mirrors are of very high quality. 👍️

Poor customer service with long processing times.

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Ordering was easy and fast the delivery service took care of the package Everything was ok - the ordered mirror looks great!

Delivered quickly and looks very nice!

Beautiful mirror, happy with everything.

My second order, and still happy with product and service . Thks

Overall, there were no issues except I was waiting for the reply for 5 days when I contacted the support. But it was July, vacations, so I can understand it. :)

The mirror arrived broken. I reported the issue immediately, but even after 20 days, I have received neither a replacement nor a refund. I consider this level of customer service extremely unprofessional, and the way this complaint has been handled feels very unreliable and potentially fraudulent. Based on my experience, I cannot recommend this company.

> Background & Presales Support I spent four years planning to buy an Artforma Sarah smart mirror cabinet. My main objective was to run a dual-circuit setup: keeping the smart screen and chargers on a constant live line while tying the lights to my bathroom's wall switches. I opted for the physical switch addon instead of the touch sensor to fit my layout. When I contacted Artforma support to ask about the feasibility of modifying the internal wiring or to request basic schematics, they refused to assist. Eventually, they stopped replying entirely after I asked to speak to an engineer. While protecting proprietary designs is understandable, ignoring a customer ready to spend exactly 14.866,00 DKK on their flagship model felt unprofessional. > Delivery, Packaging, & Presentation The purchase and delivery process for the Sarah model was excellent, fast, and easy—the only reason this is a 2-star review instead of a 1-star. However, the premium experience ended there. The packaging consisted of loose pieces of brittle, recycled dumpster foam of varying types. Visually, the physical cabinet does not match the website's clean imagery. The doors and seams are much bulkier in person. Furthermore, the website displays premium 45-degree phased bevel edges on the glass, but my Sarah mirror arrived closer to a tacky 30-degree cut. The actual cabinet structure feels like basic, DIY-level melamine. > The Heating Pad Defect Out of the box, the center mirror demister was permanently stuck on and overheating. The instruction manual is a tiny fraction of an A4 sheet and failed to mention removing the protective glass film, causing me to think the unit was broken for days. Secondly, the factory committed a software/hardware rookie mistake: the internal switch resets to a state that triggers the relay closed by default. Following any power loss or wall switch toggle, the heating pad defaults to "always on." > Internal Build Quality: A Serious Fire Hazard To address the inverted heater issue and inspect the feasabillity of dual-circuit routing on this Sarah cabinet, I opened the backing panel (secured by 11 screws). What I found inside was shocking for a product at this price point. The interior is a complete rat's nest of loose cables and Wago clips held together by hot glue and tape. Most of the tape had degraded, torn and detached during shipping, causing components to rattle freely. I discovered a wire completely unplugged, and at least four instances of overly stripped wires with exposed copper on the 230V mains circuit. THIS IS A SEVERE, GENUINE FIRE HAZARD! > Component Breakdown & Tech Spec If you are trying to avoid certain tech ecosystems, be aware that the "Smart Mirror" feature in the Sarah lineup is just an average LCD panel paired with a standard Xiaomi TV Box S (3rd Gen). The HDMI cables are permanently hot-glued directly to the PCB and the media box. > Final Verdict I have ultimately spent an extra 16€ on Amazon for a compact 24V SPDT relay module and a protective enclosure box to safely fix Artforma's inverted logic and clean up their dangerous wiring mistakes myself. Please beware: the more addons you select for your build, the higher the risk of factory error. With their reliance on hot glue and tape, stacking extra features like screens, chargers, and custom switches inside the cabinet just increases the likelihood of finding loose wires, shortcuts, and mistakes. Unless you are comfortable immediately voiding your warranty to fix exposed high-voltage copper wires and clean up a sloppy internal assembly job, stay far away from Artforma. For the price they charge for the Sarah model, the craftsmanship and internal safety quality control are completely unacceptable. I'm so happy i voided my warranty, it may have saved my home and my life. If Trutpilot allwos I'll happily upload video or images.

Very nice mirror, good process of ordering and delivery. However, I seem to have ordered a mirror that could remember settings so that it could turn on together with the ceiling light, we didn't get that, it's probably me who hasn't seen correctly, but it could well be more clearly stated in the configurator. Therefore 4 stars

Fast delivery, nice product but insane installation method and too short cord to connection.

Fast delivery, nice product but insane installation method and too short cord to connection.

I am very disappointed in my experience with Artforma. My first mirror already had quality problems on arrival. In the display area (clock/weather station) there was a clearly visible smudge in the mirror surface and the illuminated letters and numbers looked grainy instead of sharp. Although this was eventually resolved, it gave me little confidence. Unfortunately, my second experience was even more disappointing. After the renovation of our house was completed, we unpacked the replacement mirror, with a purchase value of around €840, only to discover that the glass was completely cracked. I understand that I reported the damage outside of the warranty period and I appreciate that the customer service has always remained polite throughout our correspondence. However, instead of offering a reasonable leniency solution, Artforma rejected my request completely and offered only an 8% discount on a future purchase. After two problematic experiences with expensive mirrors, I no longer have the confidence to order from Artforma again. Such a discount has no value for me. I didn't ask for a full refund or a free replacement. I only asked for a reasonable partial compensation out of leniency, but even that was rejected. Based on my experiences, I cannot recommend Artforma for expensive, custom-made mirrors.

I am very disappointed with my experience with Artforma. My first mirror already had quality issues when it arrived. In the display area (clock/weather station), a stain was clearly visible on the mirror surface, and the backlit letters and numbers appeared grainy instead of sharp. Although this problem was eventually resolved, it did not inspire confidence in me. Unfortunately, my second experience was even worse. After completing the renovation of our house, we unpacked a replacement mirror worth approximately €840, only to find that the glass was completely broken. I understand that I only reported the damage after the warranty period expired, and I appreciate that customer support was courteous throughout our communication. However, instead of offering a reasonable goodwill solution, Artforma rejected my claim altogether and offered me only an 8% discount on my future purchase. After two problematic experiences with expensive mirrors, I no longer have the confidence to order from Artforma again, so such a discount has no value for me. I did not ask for a full refund or a free replacement. I only asked for reasonable partial compensation due to goodwill, but this was also refused. Based on my experience, I cannot recommend Artforma when it comes to expensive custom-made mirrors.

Fast deliveries nicely packages and a nice product

Fast deliveries nicely packages and a nice product

Nice mirror. It wasn't ordered today, delivered tomorrow, but that's fine. You only look into the LED on the side, It was nice when there was such a milk strip on it. Everything else neatly packaged. So great. So still satisfied.

I still haven't received my products, nor have I received my money back that I requested.

I still haven't received my products, nor have I received my money back that I requested.

Good quality , and good explanation for assembly

Wall switch doesn't work again!!!!!

Not service-oriented. Read all the rules that exist before ordering. The rules that have been sent are not included in the delivery.

Not service-oriented. Read all the rules that exist before ordering. The rules that have been sent are not included in the delivery.

Very well packaged delivery and very nicely made product