I ordered two pairs of sneakers, paid online by card, but the delivery experience was extremely unpleasant. The courier you collaborate with did not deliver the package in easybox, reasoning that "it did not fit", and claims to have sent me an email to confirm another delivery address. This email never arrived, and without contacting me by phone, the courier sent the package back.
Result? I didn't receive the products, the money is blocked for 14 days, and the ordered items are not even in stock anymore so I can recommend them. It is inadmissible that an order paid in advance is treated in this way, without a minimum of communication with the customer.
Very disappointed with the way the situation was handled and the lack of responsibility on the part of both the courier and the store.
Am comandat doua perechi de adidasi, achitate online cu cardul, insa experienta de livrare a fost extrem de neplacuta. Curierul cu care colaborati nu a livrat coletul in easybox, motivand ca „nu a incaput”, si pretinde ca mi-ar fi trimis un e-mail pentru a confirma o alta adresa de livrare. Acest e-mail nu a ajuns niciodata, iar fara sa ma contacteze telefonic, curierul a trimis coletul inapoi.
Rezultatul? Nu am primit produsele, banii sunt blocati timp de 14 zile, iar articolele comandate nici macar nu mai sunt pe stoc ca sa le pot recomanda. Este inadmisibil ca o comanda platita in avans sa fie tratata in acest fel, fara un minim de comunicare cu clientul.
Foarte dezamagita de modul in care a fost gestionata situatia si de lipsa de responsabilitate atat din partea curierului, cat si a magazinului.
4.8
