I want to share my experience with Gunfire so other customers are aware before making a purchase. I received a defective gearbox that does not function as expected. I immediately contacted their support team and followed all required steps for a return. I was clearly informed that a courier would be arranged to collect the item from my address. However, despite multiple assurances, this pickup has still not been organized for a long period of time. The product has been: properly packed ready for collection waiting at the provided address The only missing step is from Gunfire’s side — arranging the courier they promised. Because of this delay: I am left with a non-working product my money is effectively blocked the return process is stalled without any valid reason This creates a very frustrating customer experience and raises concerns about after-sales support and warranty handling. At this point, I am requesting a full refund, as the delay is entirely due to Gunfire not fulfilling their responsibility to collect the defective item. I hope this situation is resolved quickly, but I am sharing this publicly so that other customers can take this into consideration when choosing where to buy their equipment. If anyone has had a similar experience or has advice on how to proceed further, I would appreciate your input.
4.6
