Customer contact and image management

Are you getting hundreds of customer reviews? Have you experienced an image crisis? TrustMate has put together solutions to give you the chance to keep in touch with your reviewers.

Do you have doubts about which plan will be the best for you?

Take advantage of our expert's assistance!

*By clicking "Send" you agree to be contacted by TrustMate employee

Reviews and comments

Comment received reviews and increase the chance of a returning customer!

Resolving disagreements is an important part of working with clients.

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Review comments

Your future customers will be delighted to see that you care about your relationship with your buyers. Responses to reviews are displayed on widgets and business cards.

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Review comments

Your future customers will be delighted to see that you care about your relationship with your buyers. Responses to reviews are displayed on widgets and business cards.

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Automatic comments

Don't you have time to respond to every review? Get an automated solution from TrustMate! Create some templates that the system will post on your behalf as a response to a review.

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Email message about a comment left by the store sent to the reviewer. The customer's back on the page!

We'll let the reviewer know that you added a comment! Encouraging them additionally to come back to your site. This will help you gain opportunities for additional sales.

Mediation system

A misunderstanding with your customer? It's not a problem anymore :)

Dialogue with the customer can convince them to buy again.

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Mediation system

If you get an unpleasant review you can add it to mediation. This is a special chat with the customer to resolve the misunderstanding. Dispute resolution efficiency averages 68%.

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Mediation system

If you get an unpleasant review you can add it to mediation. This is a special chat with the customer to resolve the misunderstanding. Dispute resolution efficiency averages 68%.

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Automatic mediations

We know you don't work 24/7 so we've made it possible for mediation to start automatically. A universal message starts a conversation with your customer when you are no longer at work! This ensures that the reviewer is served in a fast-paced environment and you can return to the conversation calmly on the next day.

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Resolving issues on product reviews

Negative feedback? Explain the reasons behind it in a dialogue that is not visible to the public and turn dissatisfied customers into ambassadors for your brand. Now also available for product reviews!