tinorent.com/us - client reviews

The ease of booking and the very competitive 👍️👍️ price

Great price🔥

and very good

Good morning, it went very well thank you very much💯

I have applied filters to pay with debit card. I asked you by email, confirmation to be sure because at the end of the booking you report that you collect by credit card and you have given confirmation that credit card is needed for collection. I contacted the renter with a phone call who confirms the validity of the filtered choice, confirming that it does not require a credit card since it is a Gold or Silver policy. From the above, it is clear that you are unprofessional and give incorrect directions, causing damage to customers as well as to yourself. My suggestion: train better operators Greetings not very distinct

Bad experience and not renting the car. I have used the TiNoleggio platform several times, also taking advantage of the agreement reserved for the Guardia di Finanza, and until this occasion I had never encountered any particular problems. This time, among the many proposals available, I chose to make the rental through Viaggiare, deciding to pay in advance for the reservation also to take advantage of a cheaper price. During the booking procedure on the TiNoleggio platform, various information is requested, some mandatory and others optional. Among the latter is the item relating to the "return flight", which was not a mandatory field. When I picked up the car, however, the staff at the Viaggiare desk informed me that it was not possible to proceed with the delivery of the vehicle precisely because I had not indicated a return flight. I asked for explanations, pointing out that during the booking this information was not mandatory. I was told, moreover with a rather annoyed attitude, that it was not the operator's responsibility what was indicated by the platform and that, consequently, he could not proceed with the rental. I was also told that I would have to contact the platform to obtain a refund of what I paid. The situation was particularly unpleasant, especially considering that I had already paid for the rental in advance and I found myself unable to use the service due to a condition that, at the time of booking, was not clearly indicated as mandatory. I then immediately tried to contact customer service at 02 40701880, making two attempts: the first lasting about 6 minutes and the second about 19 minutes, but without being able to talk to any operator. At that point I asked the staff of the Travel desk to issue me a written declaration certifying the non-rental and the related reasons, a document that was actually delivered to me. I believe that a booking service must indicate in a clear, unambiguous and transparent manner all the conditions necessary to be able to use the rental. If the return flight is a prerequisite for the collection of the vehicle, it should not be presented in the procedure as optional information. Furthermore, I find it particularly serious that, faced with a problem that completely prevented the use of the service already paid for, it was not possible to obtain telephone assistance, despite two attempts for a total of about 25 minutes. In light of what happened, I therefore ask for a full refund of the amount paid for the rental and never used, reserving the right to provide the documentation issued by the Viaggiare desk as proof of the non-collection of the vehicle. I hope that what happened will be carefully verified, because, regardless of the responsibilities between Rental and Travel, the customer should not find himself paying for a service that he cannot use due to information or conditions that are not adequately highlighted during the booking phase. Unfortunately, after several positive experiences with Rental, this story has left me deeply dissatisfied and leads me, at least for the moment, to reconsider the opportunity to use the platform again.

Excellent

👍️ very good

Simplicity in booking, fair prices for a family that travels for family reasons. Accuracy Even in the event that you have to change/cancel the trip, the amount in advance is refunded.

Simple and fast

Simple and fast

Great service, knowledgeable operators

The booking is confirmed late and therefore the user at first glance does not understand whether the additional insurance coverage has passed or not

Everything perfect. Noleggio staff very kind. Excellent van

The comparison between the various car rental companies is excellent. Before being able to take out the insurance, the customer should better understand that it is an external company.

The comparison between rental companies is excellent. Before taking it out, it should be better understood that the insurance is managed by an external company.

Optimal

Easy rental and payment with Satispay

Excellent

Everything perfect

I couldn't rent the car because they don't accept a debit card, if it doesn't belong to Visa or MasterCard, which doesn't show up when you check your deposit details. After the number Customer support leaves you waiting without a response from an operator. I couldn't rent the car because they don't accept a debit card, if it doesn't belong to Visa or MasterCard, which doesn't appear when you check your deposit details. After the number Customer support leaves you waiting without a response from an operator

This site is easy to consult, with clear indications and no surprises. It compares many companies and allows you to make the right choice for your needs.

Ease of finding a vehicle without a credit card

Everything perfect

Nothing special and everything quick and very clear thank you very much 🚀