I placed my order on 02/20/26. I checked the UPS shipping site on 03/04/26 to find it had a shipping sticker created, but that was all. The night of 03/17/26, I emailed asking for a status on my order, seeing as it was 2 weeks after the sticker was created and there still was no delivery info. On 03/18/26, I randomly got a message on Facebook from a woman who said she'd ordered from Paper Clouds, too, and received my package. We chatted back and forth. At some point in the day, I got a response to my email to Paper Clouds and it was a generic 'click on this link for a status' email. I doubt anyone in customer service even looked into my status question, just a canned message that automatically goes out. Luckily, the woman who had my order also contacted Paper Clouds and actually got someone to respond by giving her a shipping label to ship my order to me. If she hadn't been honest and tried to contact me through Facebook, I would have disputed my charge and she would have had my shirt for free.